开房不发怵！《出国酒店英语》完整手册
1、预订房间
❖查看有无空房：
A: I need a room for three days from May 2 to May 4. Do you have any vacant（spare）room?
我想订一个房间，5月2号到4号，请问你们还有空房吗？
B: Please wait a moment. I will check it.
请稍等，我查一下有没有空房。
I'm sorry, sir. We are fully booked on that day.
对不起，先生，我们那天的房间已经订满。
Yes，sir.We have some spare room for you.
先生，我们有空余房间可以预定。
❖房间要求：
A：I'd like to book a room on next monday evening.
我想订一个下周一入住的房间。
B: What kind of room would you like, sir?
先生，您需要什么样的房间？
B：I'd like a suite with an ocean view, please.
我想要一个可以看到海景的套房。
【同类回答】：
I’d like to book a single/double room with a bath/shower.
我想订一个有浴缸/淋浴的单人间/双人间。
❖询问姓名：
A: Can I have your name, please?
现在我能问一下您的名字吗？
B: My name Is John Deep.
我叫John Deep。
A:Could you spell it for me?
您能拼一下吗？
B:That is J-o-h-n D-e-e-p.
J-o-h-n D-e-e-p。
2、更改预订
A: I'd like to change my reservation for March 19. My name is Mary Chang.
我想更改预订在3月19日来住的房间，我叫张玛丽。
B: Yes, Miss Chang. What seems to be theproblem?
哦，张小姐。有什么问题吗?
A：I'd like to changethe date to March 20, and make that for two singles, not one.
我想把3月19日改为3月20日，并且要两间单人房，而不是一间。
B：Very well. That canbe arranged.
没问题，这件事就交给我办好了。
3、取消预订
A:Room Reservations. What can I do for you?
客房预订处。我可以帮您做什么呢?
B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是这样的。我想取消已经预订的房间，因为旅游计划有所改变。
A: Fine, we will cancel it. 好的我们会取消的。
B: Thanks. 谢谢
4、入住酒店
A：Hi, I would like tocheck in.
我要入住。
B：Do you have areservation?
您有预订吗？
A：Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.
是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。
B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?
请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧？
A：Yes, that'sright.
是的。
B：Could you fill outthis registration form, please?
史密斯先生，现在请您填一下这个登记表格好吗？
A:Sure.
好的。
B： Here is the key toyour room. It's on the 6th floor, room 609. if you have any problem please call room service.
这是您房间的钥匙。您的房间在6楼，609房间。有问题请拨客房服务电话。
A：Thank you.
谢谢
5、要求换房
A: This is Bell. I'm in Room 908. Can youchange the room for me?
It's too noisy.
我叫贝尔，住在908号房间。能给我换个房间吗？这儿太吵了。
B: I do apologize Sir. We'll manage it, butwe don't have any spare room today. Could you wait till tomorrow? Some guestwill be leaving tomorrow morning. There'll be some rooms for you to choosefrom.
没问题，先生。我们会尽力办到，但是今天我们没有空余房间。您能等到明天吗？明天早上一些客人会退房。会有一些房间任您挑选的。
A：All right.
好的。
6、退房结账
A: I'd like to check out. Can I pay my billhere?
我今天退房，我可以现在结账吗？
B：Yes, please. Here'syour bill. Would you like pay by card or cash？
好的，这是您的账单。您刷卡还是付现金？
A: By card.
刷卡
B: OK. May I have your card？
请把卡给我。
A: Here you are.
给你。
B: Please sign here.
请签名。
7、寄存行李
A: Can I leave my baggage here?
我这里可以寄存行李吗？
B: Yes. How many pieces of baggage do you want toleave?
可以，您有几件行李要寄存？
A: Two suitcases.
两个手提箱。
B: How long do you want us to keep them?
您要存多久？
A: I'll take them out no later than 16:00.
在 16点前取。
B: Are there any dangerous goods or any fragile articles in your baggage?
您的行李中有危险物品吗？
A: No, there aren't any dangerous goods or any fragile articles. How much do I have to pay?
没有危险品和易碎品。我需要付多少钱？
1、房间太暗，要求换灯
A: Good evening. What can I do for you?
晩上好，我能为您做些什么？
B: Yes. The light in this room is too dim.Please get me a brighter one.
是的。这房间里的灯光太暗了。请绐我换个亮点的。
A: Certainly. Do you mind if I move yourthings?
当然可以。我动一下您的东西可以吗？
B:Oh, no. Go ahead.
哦，可以，你动吧。
A:Thank you...How is the light now?
谢谢……现在怎么样?
B:It's much better now. Thank you.
比原来亮多了，谢谢。
2、叫醒服务
A:Room service，how can I help？
您好客房服务，有什么需要为您服务的？
B: I need a wake-up call tomorrow at 7:30.
请明天早上6点半用电话叫醒我。
A: Sure. What's your room number，please?
可以，您的房间号码是多少？
B:It’s 6001.
6001
3、把自己锁门外了
A：Reception. May Ihelp you?
这里是服务台，我可以帮上什么忙吗?
B：Yes. I locked myselfout. May I borrow a duplicate key for Room 201?
是的。我把自己锁在门外了。我可以借一把20l号房的备用钥匙吗?
A：Certainly. Where areyou now?
没问题，您现在在哪儿呢?
B：I'm right outside myroom.
就在我房间外面。
A：OK. Please waitwhere you are. I'll send someone up to help you.
好的，您就在那儿等一下，我会派人上楼去帮助你。
4、请求加床
A：May I have an extra bed put in my room tonight? A friend is coming tovisit.
请问今晩我的房间里能否附加一张床？有一位朋友来访。
B：I'll check to see if we have one available.
让我检查一下是否有一张空床。
…
B:Yes, we have aextra bed. However we will have to charge you RMB100 extra for the additional bed, is that OK?
是的，我们现在有多余的床，但是将会收您100元加床费，可以么？
A: OK, I see. Could you help me send it to my room? It’s 6001.
好的我知道了请把它送到我的房间，6001.
B: Sure, we willsend it as soon as possible... Here’s the extra bed. Where would you like it?
没问题，我们会尽快为您送达...这是附加的床，请问要放在哪里？
A: Over there bythe window.
请放在那边窗户旁边。
B: Okay.
好的。
5、借蚊香
A: Room service, what can I help?
客房服务，有什么需要帮助的么？
B: Could you send me some electrical mosquito incense? I can't sleep well.
能帮我送点蚊香么？我睡不好。
A：Sure，what's your room number please？
好的，您的房间号是？
B：It’s 6001.
6001
6、洗衣服务
A: I'd like to ask for the laundry service.
麻烦你替我把衣服拿去洗一下。
B: Well, just put your stuff in the laundrybag and put it outside your room.
好的，请把衣服放到洗衣袋内，然后把洗衣袋放到门外。
7、干洗衣服
A： Guest RoomServices. Can I help you?
房务部。要我帮忙吗？
B： Hello.I have adress that needs dry cleaning. I spit some wine on it and I needto wear it thisevening.
喂，是的。我有一件衣服需要干洗。我把酒溅在衣服上了，可是我今晚要穿的。
【同类问句】：
I have some shirts that need laundering,and I'd like my suit pressed.
我有几件衣服要洗，我的西服也需要熨一下。
A: We can have it dry cleaned and back toyou in one hour. Is that early madam?
我们可以干洗，一小时后给您送去。那样来得及吗，夫人？
B: Oh yes, we're not leaving until 7:30.
噢，来得及。我们7点半才走。
A: I'll send someone up in the next fiveminutes to pick up the dress madam.
5分钟之内我派人来取衣服，夫人。
8、打扫房间
A：I'd like to have myroom cleaned. Would you please send a maid here right now?
我想请人打扫下我的房间,能叫个服务员过来吗？
B：OK. Someone will bethere right away.
好的，马上就到。
A：Thank you.
谢谢。
1、房 型
单人间 Single Room
双人间 Double Room
大床间 King Size & Queen Size Room
标准间 Standard
标准间单人住 TSU(Twin for Sole Use)
三人间 Triple
四人间 Quad
套间 Suite
公寓 Apartment
别墅 Villa
经济间 Economic Room
普通间 Standard Room
高级间 Superior Room
豪华间 Deluxe Room
商务标间 Business Room
行政标间 Executive Room
行政楼层 Executive Floor
城景房 City View Room
园景房 Garden View Room
海景房 Sea View Room
湖景房 Lake View Room
不限房型 Run of the House
无烟标准间 Non Smoking
残疾人客房 Handicapped Room
带厨房客房 Room with Kitchen
相邻房 Adjoining Room
2、酒店部门
Executive Officet 行政办公室
Human Resources Dept.人力资源部
Front Office 前厅部
Housekeeping Dept. 管家部
Food & Beverage Dept. 餐饮部
Recreational Dept. 康乐部
Financial Dept. 财务部
Sales Dept. 市场营销部
Security Dept. 保安部
Engineering Dept. 工程部
Room Service Dept. 房间服务部
information desk 问讯处
reception office 接待室
newsstand 售报处
shop 小卖部
bar 酒吧间
lounge 休息厅
roof garden 屋顶花园
billiard-room 球房
dining-room, dining hall 餐厅
cloak-room 行李房/存衣处
3、家具、设备
锁 lock
门把 door knob; Door handle
门环 door knocker
安全钩 safety door hook
沙发 sofa
椅子 chair
茶几 tea table; end table
床头柜 night table/stand
挂钩 hanger
书桌 desk
书橱 bookcase
书架 bookshelf
橱柜 cabinet
衣柜 wardrobe
圆桌 round table
写字台 writing desk
抽屉 drawer
行李架 luggage rack
壁橱 closet
五斗橱 chest of drawers
帽架 hat rack
小地毯 rug
大地毯 carpet
电扇 electric fan
空调 air-condition
蚊香 mosquito incense
电热水壶 electric kettle
吊灯 swag lamp; pendant light
日光灯 fluorescent lamp
台灯 desk lamp
床头灯 bedside lamp
落地灯 floor/standard lamp
壁灯 wall lamp
灯罩 lampshade/smokebell
灯泡 bulb
罗口灯泡 screw-type bulb
卡口灯泡 bayonet-type bulb
开关 switch
插座 socket
湿度调节器 electric humidifier
插头 plug
床头柜灯 night stand lamp
梳妆灯 dresser lamp
天花板吊灯 ceiling lamp
冰箱 fridge
床头柜电钮板 panel
门前的擦鞋棕垫 door-mat
茶杯 Tea cup
水杯 Water cup
酒杯 Wine cup
烟缸 Ashtray
4、床上用品
bed frame 床架
mattress 床垫
bed pad 床软垫
cushion 靠垫，垫子/床垫
mat 席
quilt 被子
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillowcase 枕套
bedding 被褥
5、卫生间用品
toilet roll, toilet paper, toilet tissue 卫生纸
perfume 香水
good-night towel 晚安巾
towel rail, towel rack 毛巾架
towel 毛巾
face towel 面巾
bath towel 浴巾
bathrobe 浴袍
evening gown 睡袍
lady’s sanitary 女士卫生袋
shower cap 淋浴帽
nail file 指甲挫
razor 剃须刀
comb 梳子
bath foam 沐浴露
cosmetics 化妆品
detergent 清洁剂
clothes-line 晾衣绳
sponge 海绵
soap 香皂
tooth paste 牙膏
tooth powder 牙粉
tooth brush 牙刷
Tooth cup 漱口杯
bathroom 浴室
bath tub 浴盆
tap; faucet 水龙头
shower nozzle 喷头
shower bath, shower 淋浴
dressingtable 梳妆台
mirror 镜子
washbasin 洗脸盆
toilet, lavatory, washroom 卫生间
toilet pot; toilet bowl 马桶
plunger 橡皮塞子
toilet water tank cover 马桶水箱盖
bath mat 花洒浴室防滑垫
6、行李房
bell service 行李房
luggage store-room 行李寄存处
trunk dock 行李装卸处
baggage cart 行李车
label tab 行李标签
small baggage (luggage) 小行李
brief case 公事包
traveling bag 旅行袋
hand bag; grip sack 手提包
package 包裹
small trunk 小箱子
suit-case 手提箱
cosmetic case;toilet case 梳妆小提箱
suit bag 衣服袋
carton 纸盒
cardboard box 硬纸盒(箱)
shoulder bag 背囊(旅行背袋)
personal articles 自用物品
contraband 违禁物品
NO BUMPING; NO SHOOT 切勿投掷
NO NOT DROP 切勿坠落
NO NOT CRUSH 切勿压挤
USE NO HOOKS 勿用手钩
FRAGILE 易碎物品
HANDLE WITH CARE 小心轻放
GLASS(WITH CARE) 小心玻璃
LIQUID 液体物品
INFLAMMABLE ERISHABLE 易燃物品
EXPLOSIVES 爆炸物品
strap already broken （束）带已断
KEEP DRY 勿受潮
KEEP UPRIGHT 勿倒置
DON’T TURN UPSIDE DOWN 切勿倒倾
break to pieces 敲碎
crush 压碎
smash 击碎
breakage 破损物
already strapped 已捆扎
rope already broken 绳已断
如何在酒店的餐厅里点餐？
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