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One-stop platform makes handling civil affairs a breeze

CD君 CHINADAILY 2020-09-02

XIAOKANG@GRASSROOTS


导读 


xiaokang society, or a moderately prosperous society, has been the dream of Chinese people for thousands of years. Our reporters travel around the country to cover the arduous efforts being made in order to realize the dream.



Ma Jikai has applied for restaurant licenses several times before, and the process was always a long-drawn one that involved multiple trips to various departments over many weeks.



In May, Ma was pleasantly surprised that his latest application took only 30 minutes to complete.


"I selected the 'opening a restaurant' option on a self-service machine at the center, then followed the smart guide to print some documents before submitting them to a staff member at a counter," said Ma, the legal representative of a restaurant in Xuhui district.


"Everything was digital. It was very efficient," he added.


The restaurant opened on June 7, just two weeks after he submitted his application.


The service that Ma experienced is part of the one-stop approach offered by an integrated offline-online system launched by the Shanghai government in 2018.


The system enables both online and offline information to be shared across different levels in the city and allows registered users to complete all tasks and processes in a single visit.



"Because of data sharing, citizens no longer need to submit copies of the same document to different departments. This has in turn improved processing efficiency," said Guan Yi, vice director of the center in Xuhui.


Over 200 government service centers staffed by more than 20,000 employees are available to help residents with offline service requests.


At the center in Xuhui, for example, a 24-hour self-service hall equipped with computers and photocopiers has been operating since December 2018.



"Over 730 scenarios like maternity insurance applications are installed in the computers. Citizens can simply follow the online instructions without guidance from staff," said Guan.


"It's unnecessary for residents to carry physical certificates issued by governments or identity cards if they have downloaded the one-stop government affair service app, Suishenban, and log on to personal accounts. The QR code or bar codes on the app can be scanned if needed, according to instructions."


Zhao Zhengrong, a programmer, spent just 10 minutes to check his social security and public accumulation funds on the computer on July 15.



"It's so easy to operate," said Zhao.


The one-stop approach in the city was highlighted as an exemplary case of how institutional mechanisms can enhance government data exchange and public service in a survey published by the UN Department of Economic and Social Affairs on July 10.


According to Zhu Junwei, deputy director of the Big Data Center in Shanghai, more than 30 million users have registered on the system's portal which can offer 2,341 types of services. The portal has completed 60 million tasks so far.



Zhu added that the center is currently preparing to simplify the processes of 14 other essential services such as medical and corporate tax payments.


记者:曹忱

视频:胡潇雨  邢奕  曹忱

图片:上海徐汇行政服务中心提供

Click here for audio and translation of the story



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