(Bilingual)这个热线，为外籍人士提供暖心服务，也让国人觉得暖

广州外事

广州的国际友城

已达101个

随着广州国际友城网络的不断拓展

多边国际城市交往的发展

对外贸易的快速增长

来广州工作、学习、旅游、生活的

外籍人士越来越多

Guangzhou has gained increasing international recognition with its expanding network of sister cities worldwide, stronger cooperative ties with cities around the globe, and growing volumes of foreign trade. A great number of foreigners have come to work, study, travel, and settle down in Guangzhou.

外籍人士在广州

由于语言不通，信息不畅

可能会碰到各种各样的问题

疫情防控的

最新政策是什么？

办理签证的

流程是什么？

市民群众、在穗企事业单位、涉外窗口等

在与外籍人士沟通过程中

也常因语言不通影响工作效率

甚至产生误解

Expats in Guangzhou may encounter all kinds of difficulties due to the barrier of language. From inquiries about public services, getting to know pandemic control dynamics to simply going about their daily life, speaking no or little Chinese could come to be an inconvenience.

For local residents, government departments and companies, poor communication with expats means inefficiency and sometimes causes misunderstanding.

怎么办呢？

▲

960169

为了进一步优化广州国际营商环境

助力国际交往中心建设

发挥“国家中心城市和综合性门户城市”作用

2019年7月31日

广州多语种公共服务平台

960169热线应运而生

为在穗外籍人士和有对外交流需求的

市民群众、在穗机构、企业等

提供免费公共事务翻译服务

Guangzhou Multilingual Public Service Hotline 960169 was thus created in July 2019 to provide interpretation service for expats, residents, public departments and institutions, companies and those in need of cross-culture communication.

960169

如何帮助外籍人士

解决沟通困难？

How does 960169

help foreigners in Guangzhou?

远程问题

拉近处理

960169热线全天候提供

中、英、日、韩固定坐席

和法语、俄语、阿拉伯语、

西班牙语、葡萄牙语紧急远程服务

覆盖9大语种

Guangzhou Multilingual Public Service Hotline 960169 provides interpretation services for inquiries concerning public services and government institutions in English, Japanese and Korean as well as French, Russian, Arabic, Spanish and Portuguese in a remote way.

情景1：外籍游客迷路

一号互通

一键响应

960169与106条政务、公共服务热线

全市63个街道所辖的128个社区

97家隔离酒店、43个派出所

建立三方通话一键联动机制

即时响应解决各类涉外问题

"960169" provides instant interpretation services for government departments at all levels in Guangzhou and informs foreigners about other hotlines including but not limited to telecommunications, transportation, water, power, gas and banking services.

"960169" collaborates with 12345, 110, 119, 120, 96900, 12320 and other major public service hotlines to provide interpretation services in the form of three-way phone calls.

情景2：基层防疫工作人员

进行流行病学调查

科技支撑

创新体验

广州多语种公共服务平台

还试点开通了

在线视频客服功能

通过应用VoLTE实时音视频通讯技术

为来电人提供双向的实时视频交互服务

尤其在疫情防控期间

足不出户便可获得真人面对面翻译服务

"960169" also piloted video interpretation service with VoLTE real-time audio and video communication technology, offering video interpretation service to callers.

情景3：医院外籍人士问诊