扎克伯格：Facebook有问题都是我的错
近日，Facebook创始人兼CEO马克·扎克伯格(Mark Zuckerberg)在美国参议院司法和商业委员会举办的一场联合听证会上接受质询。他在听证会上解释8700万名“脸书”用户的个人信息未经允许而被共享，被“剑桥分析”公司用作政治用途一事。
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MARK ZUCKERBERG: Chairman Grassley, Chairman Thune, Ranking Member Feinstein, Ranking Member Nelson and members of the committee, we face a number of important issues around privacy, safety and democracy. And you will rightfully have some hard questions for me to answer. Before I talk about the steps we’re taking to address them, I want to talk about how we got here.
Facebook is an idealistic and optimistic company. For most of our existence, we focused on all of the good that connecting people can do. And, as Facebook has grown, people everywhere have gotten a powerful new tool for staying connected to the people they love, for making their voices heard and for building communities and businesses.
Just recently, we've seen the “Me Too” movement and the March for our Lives organized, at least in part, on Facebook. After Hurricane Harvey, people came together to raise more than $20 million for relief. And more than 70 million businesses — small business use Facebook to create jobs and grow.
But it's clear now that we didn’t do enough to prevent these tools from being used for harm, as well. And that goes for fake news, for foreign interference in elections, and hate speech, as well as developers and data privacy.
ZUCKERBERG: We didn't take a broad enough view of our responsibility, and that was a big mistake. And it was my mistake. And I'm sorry. I started Facebook, I run it, and I'm responsible for what happens here.
So, now, we have to go through our — all of our relationship with people and make sure that we're taking a broad enough view of our responsibility.
It's not enough to just connect people. We have to make sure that those connections are positive. It's not enough to just give people a voice. We need to make sure that people aren't using it to harm other people or to spread misinformation. And it's not enough to just give people control over their information. We need to make sure that the developers they share it with protect their information, too.
Across the board, we have a responsibility to not just build tools, but to make sure that they’re used for good. It will take some time to work through all the changes we need to make across the company, but I'm committed to getting this right. This includes the basic responsibility of protecting people's information, which we failed to do with Cambridge Analytica.
So here are a few things that we are doing to address this and to prevent it from happening again.
First, we're getting to the bottom of exactly what Cambridge Analytica did, and telling everyone affected. What we know now is that Cambridge Analytica improperly accessed some information about millions of Facebook members by buying it from an app developer.
That information — this was information that people generally share publicly on their Facebook pages, like names and their profile picture and the pages they follow.
When we first contacted Cambridge Analytica, they told us that they had deleted the data. About a month ago, we heard new reports that suggested that wasn't true. And, now, we’re working with governments in the U.S., the U.K. and around the world to do a full audit of what they've done and to make sure they get rid of any data they may still have.
Second, to make sure no other app developers out there are misusing data, we're now investigating every single app that had access to a large amount of information in the past. And, if we find that someone improperly used data, we're going to ban them from Facebook and tell everyone affected.
Third, to prevent this from ever happening again, going forward, we're making sure that developers can't access as much information now. The good news here is that we already made big changes to our platform in 2014 that would have prevented this specific situation with Cambridge Analytica from occurring again today.
But there's more to do, and you can find more details on the steps we’re taking in my written statement.
My top priority has always been our social mission of connecting people, building community and bringing the world closer together. Advertisers and developers will never take priority over that, as long as I am running Facebook.
I started Facebook when I was in college. We've come a long way since then. We now serve more than 2 billion people around the world. And, every day, people use our services to stay connected with the people that matter to them most.
I believe deeply in what we are doing. And I know that, when we address these challenges we’ll look back and view helping people connect and giving more people a voice as a positive force in the world.
I realize the issues we're talking about today aren't just issues for Facebook and our community. They're issues and challenges for all of us as Americans.
Thank you for having me here today, and I'm ready to take your questions.