You simply can’t please all of the people all of the time, which is why it’s smart to always have a long knife handy — just in case.

Over the weekend, in the Guangdong city of Zhaoqing, a Didi Chuxing driver was spotted on the street pulling a kitchen knife on an unsatisfied customer.

In footage recorded by a passerby, the driver appears to be compelling the passenger to delete a negative review that he had posted on the app, demanding that he instead replace it with a positive review of the time that they had shared together.

Once the passenger did what he was told, preserving the driver’s good reputation, he was allowed to go on his way.

Police have since arrested the driver and are investigating the case.

https://v.qq.com/txp/iframe/player.html?vid=e0646rtfglw&width=500&height=375&auto=0

This is just the latest instance showing how China’s highly-competitive mobile marketplace drives some to treat their customers with a shocking lack of care and respect.

Last December, a Taobao vendor infamously traveled 860 kilometers to beat up a customer who had filed a complaint against him.

A few months earlier, a husband was nearly beaten to death in his home in Changsha by a group of thugs after his wife left a bad restaurant review online. Afterward, the restaurant owner explained to police that he was concerned the review would hurt his eatery’s fine reputation.

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