全职 | 渣打银行 - Analyst, Process & Governance

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渣打集团（Standard Chartered；LSE：STAN，港交所：2888，OTCBB：SCBFF）是一家总部在伦敦的英国银行。渣打是一个具领导地位的国际银行集团，于全球增长最迅速的市场，拥有逾150年历史，在英国本土的市场占有率却偏低，大约90%的收入及溢利来自亚洲、非洲及中东地区，并为这些地区带动投资、贸易及创造财富的客人及企业服务。

渣打银行的面试分为多轮，先是电话面试，然后是面对面面试。晋升前景不错，特别是对国际员工以及MT员工，有清晰的晋升路线，工资属中上水平，员工满意度较高。

Analyst, Control, Process & Governance

1

职位描述

1. Perform call monitoring and call back on investment and insurance transactions to ascertain client instructions are genuine; Sales transaction have been conducted in compliance with laid down processes.

2. Timely report result and escalate for remediationby line manager of sales staff within the required timeline.

3. Escalate complaints from clients during call back or observed during call monitoring to sales manager and/or complaint handling unit for required action.

4. Follow up with relevant parties to ensure completion of remediation.

2

职位要求

1. University degree in relevant banking related discipline.

2. Solid frontline banking experience and knowledge.

3. Experience in Process and Control management.

4. Proficient in spoken and written English and Chinese. Ability to communicate well in Mandarin.

5. Well conversant with Wealth Management products and sales processes.

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