香港应届 - 专业不限！中国移动开启AI CSM Trainee Program！
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公司简介
中国移动香港有限公司（简称「中国移动香港」）隶属中国移动有限公司（简称「中国移动」），世界500强排名第56位，香港联交所股份代号：941；于1997年1月正式提供服务，成为全港首个PCS流动网络商。
Artificial Intelligence (AI) New Customer Service Management (CSM) Trainee Program
工作城市：
香港
职位描述：
This program is aimed at training up Youngers on providing professional and digital customer service experience to customer and its operation management by using Internet, Big Data and Technology like Artificial Intelligence.
Fast-track Promotion Ladder
Throughout program, trainee can learn and participate in digitalization in customer service by using Artificial Intelligence, building up Big Data Model, analyzing consumer behavior, product management, two ways interactive customer engagement management, team management. Trainee will be promoted to Officer level after completed 1st year of the program. Those with outstanding performance, he/ she may be promoted as Assistant Manager level after completed 2 years program.
What you can get
- The knowhow on operating and managing digitized customer service
- Participate in customer service related training, soft skill training e.g. leadership, project management
- 1 on 1 mentoring from customer service management team
- Engage in key customer service project
·AI Customer Service System Construction
·Customer Retention
·High quality customer experience design
·Customer knowledge management and multi-media production
职位要求：
- University graduate or above in any discipline
- Passionate with Artificial Intelligence, Big Data, Marketing
- Curious, Interest in discovering new things and willing to drive change
- Customer oriented and desire on providing high quality customer experience
Application Deadline: 15 April 2022
申请方式
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