Q & A during COVID-19 苏州德威：疫情时期问答汇总
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苏州德威 – 疫情时期问答汇总
We appreciate that there will be a lot of information and updates being shared on social media platforms about the COVID-19 virus on almost on an hourly basis. Everyone is experiencing challenges at this moment. DCSZ keeps a watchful eye on the development of this issue and we are in close contact with Suzhou Education Bureau and other relevant authorities to ensure that we are aware of the latest developments and provide timely responses to our students and parents.
In order to further support our students and parents, DCSZ has prepared a list of questions and answers that we hope are helpful to you.
Q
When does the College expect to open?
Based on the latest guidance by the Suzhou Education Bureau and the Shanghai Municipal Education Commission (SMEC) that schools will be closed until at least the end of February, and the direction shared by Beijing authorities for schools to be closed until further notice, all Dulwich schools in China will be closed until the end of the month or otherwise as instructed by the authorities. If we have new updates from the authorities, we will inform all of you immediately.
Q
Who is my first contact point at Dulwich if we have problems or questions during this time at home?
Here is the suggested contact list:
Your Class teachers – day to day queries about learning
Other questions in regards of your learning – each Head of Schools
IT Department (helpdesk@dulwich-Suzhou.cn) – IT related problems
Wellness (health@dulwich-suzhou.cn) – Coronavirus/wellness related questions
Pastoral care counselling expert – Mrs Holly Poppel (Holly.Poppel@dulwich-suzhou.cn)
Q
How is the quality of online teaching?
Our staff took under a week to come up with the online learning structure at the beginning of the outbreak period, and this has shown an incredible level of staff’s commitment and efforts. We are proud of this result. We will be monitoring this more and more as we embed the practices. Technical challenges also exist as all of China goes online at the same time. Teachers have been given guidelines to ensure learning/assignments are engaging and active with plenty of feedback. If this isn’t the case, please email them.
In addition, Dulwich College International (DCI) is partnering with our family of schools to review and improve the learning provision. At the DCI level, our Phase leaders will continue to connect with all the Heads of School to accelerate best practice sharing and bring ideas that spark innovation.
At the same time, in order to obtain your feedback, Dulwich College International will launch a survey to all of our students and parents at the end of this week and please fill up the survey for us. Thank you.
Q
On our return to China, there will be the imposed time for self-quarantine. How does the College support us about learning during this period?
We expect to be able to give enough notice for people to return and fulfil this responsibility. When the College reopens we will offer normal lessons. For exceptional circumstances flexibility will be available just as it is now with special cases.
Q
What if teachers do not return?
We do not believe this will occur. We are in daily contact with all of our teachers and are confident this will not be an issue.
Q
How can I obtain timely updates from the College during this period of time?
We will put all of the important messages and communications through SchoolsBuddy and SeeSaw. The weekly newsletter is an important way of communications from us too. Please could you make sure that your email address with DCSZ is up to date and this is especially important during this complex period. If you are not receiving the communications, please contact communications@dulwich-suzhou.cn
Q
At this stage how does the situation affect the upcoming student events?
The Under 13s FOBISIA games trip has now been cancelled. Decisions on other events will continue to be made on a weekly basis and communicated to you via email, SchoolsBuddy and Seesaw. If you have any questions about events please do not hesitate to let us know.
Q
What contingency plans are in place at DCSZ? What have we done to ensure about health and safety during this special period of time?
Ever since the outbreak of the situation, DCSZ has been providing regular updates to all of our students and parents. We keep close contact with Suzhou Education Bureau and other local authorities to ensure we have the information timely for you.
In order to ensure that the College is meeting the highest possible levels of health and safety for all students and staff, starting from 3 February, every staff member is required to self-report on a daily basis their wellness and location. We have been implementing this policy rigorously ever since.
In addition, above DCSZ is Dulwich College International (DCI), representing the combined interests of +9000 students and 2000 staff members at +10 schools. DCI are continually revisiting the situation and planning accordingly. They are putting a lot of resources into supporting all schools through this crisis.
We thank you again for your wonderful support. Let us continue to support one another through our fantastic community, consider opportunities when they arise and overcome difficulties together.
最近一段时间，新冠病毒的疫情新闻在各种社交媒体刷屏，每个人都在时刻关注着疫情的动态。苏州德威学校也同样在密切关注着疫情的发展，与苏州市教育局及其他有关部门保持着紧密联系，以确保能够掌握最新的信息，并及时通知我们的学生和家长。
在不到一周的时间里，我们就建立了在线学习的构架。尽管我们的很多员工，此刻正分散在世界的不同角落，但是此时此刻他们都彰显出了惊人的适应能力和克服困难的能力。对于他们的努力付出，我们要说一声“辛苦了！”
QA&在此，为了进一步帮助我们的学生和家长，我们整理了一份特殊时期常见问题的问答汇总，希望对学生和家长有所帮助。
Q
学校预计何时开学？
根据苏州市教育局以及中国相关教育部门的规定，苏州德威英国国际学校在二月底之前不开学。具体的开学时间，我们一旦有了进一步的消息，一定和各位家长及时沟通。我们的校长办公室与苏州市教育局相关部门一直保持着紧密的沟通与联系。
Q
在此期间，如果我遇到远程学习或者其他方面的问题，应该同哪个部门联系？
您所在班级的老师，是您所有学习和教育问题的第一联系人；
如果遇到其他有关学习和教育的问题，也可以和各位校长直接联系；
如果您遇到学校的学习系统以及沟通工具的技术问题，比如SchoolsBuddy的有关问题，或者没有及时收到我们的通讯，可以和IT 部门 (helpdesk@dulwich-Suzhou.cn) 联系；
与疫情相关的健康等问题，可以直接和我们的健康部门联系：health@dulwich-suzhou.cn
这段时间有心理辅导方面的问题，可以和Mrs Holly Poppel (Holly.Poppel@dulwich-suzhou.cn)联系。
Q
我们目前使用的在线教学的质量如何？
我们的员工只用了不到一周的时间，就迅速建立了远程学习的框架。这充分体现了苏州德威英国国际学校教师们的敬业精神和业务水平。我们对此感到骄傲与自豪。我们会继续观察这个框架的效果，通过学生们的实践以及反馈来随时改进这个系统。在这个过程中，我们的确遇到很多技术性的问题。我们要求所有的老师在设计教学内容和作业内容的时候，都要确保其互动性。如果您对您的孩子在这方面遇到的情况有疑问，请一定和您的老师联系。您的反馈对我们非常重要。
另外，在这个重要的时期，德威集团总部引领所有德威旗下的学校都在一起审视远程学习的效果，我们也一起分享各自的经验和教训，及时借鉴其他姐妹学校在远程教学方面的经验。
同时这周五，我们还会向各位家长和学生发送一份有关远程学习的调查问卷。烦请各位仔细填写，向我们及时反馈您对于这段时间远程学习的意见与建议。
Q
学校开学的时候，按照中国政府的要求，如果我们从相关的省份回来需要进行隔离，那么学校会为我们提供什么样的帮助？
我们与苏州市教育局以及相关政府机构保持着密切的联系，因此，我们应该可以提前通知大家有关开学的时间，给大家足够的时间进行计划和准备。学校开学的时候，我们即需要立刻开始进行正常的教学。如果您有特殊的情况，我们会为您制定适当的灵活计划，进行个案处理，同时推进健康保障的计划。因此，如果您现在预见到这种特殊情况，请尽早和我们联系。
Q
如果因为疫情，开学的时候教师无法回来怎么办？
我们认为不会出现这种情况。我们时刻在与我们的每一位员工紧密联系，掌握他们的动态。
Q
在此期间，我如何及时获得关于德威学校的资讯？
我们会随时通过邮件，SeeSaw以及Schools Buddy系统向大家发送通知。同时，学校每周五都会向所有家长发一次学校通讯，请您及时阅读。如果您的邮箱地址有所变更，请发邮件给：communications@dulwich-suzhou.cn
Q
到目前为止，今年有哪些即将到来的学生活动会被取消吗？
我们现在可以确定的是，本来计划在三月份进行的FOBISIA （under 13s）会被取消。有关其他活动是否取消，我们会继续通过SchoolsBuddy， Seesaw或者邮件每周向大家通报。
Q
在现阶段，针对这个特殊的情况，苏州德威英国国际学校都采取了哪些应急措施？
自从疫情爆发以来，苏州德威英国国际学校每周都向各位学生和家长发送及时的通讯。同时，我们与苏州市教育局以及其他相关的政府机构，密切保持联系，及时向各位学生和家长更新相关的动态。另外，从2月3日起，我们也开始要求德威所有员工每天汇报自己的体温、健康情况以及当天的所在地，严格按照中国政府相关部门的要求落实健康保障问题。
德威集团在全球有2000多名员工，旗下有超过9000名学生。当疫情来袭的特殊时刻，我们得到了来自总部以及所有姐妹院校的大力支持，他们都对我们提供了很多的帮助。
在这里，苏州德威英国国际学校再次感谢我们的学生，家长以及社区。让我们在特殊的时刻，继续相互支持，把积攒的经验化为机会和力量，一起共渡难关。
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