Shanghai/Hotel: FT&Internship Front Desk Agent Wanted

0218 HOT JOBS  IN SHANGHAI
Job Title	Front Desk Agent & Guest Relation Officer	Job Code	IJOB-2019022801&02
Industry	International  Hotel/Hospitality	Job Type	Full Time & Internship
Vacancy	2	Salary	5K-8k/mon
Contractual period	1-12 months	Expiry Date	28th, May, 2019
Work location	Shanghai, China

Front Desk Agent Wanted

フロントデスクエージェント

Job Title	Front Desk Agent	Job Code	IJOB-2019022801
Industry	International Hotel/Hospitality	Job Type	Full Time & Internship
Department	Front office	Superior	Front office  manager
Vacancy	1	Salary	Monthly CNY pay  basis, 6K-8K-full-time; 3K-Intern
Contractual period	1-12 months	Expiry Date	28th, May, 2019
Work location	Changning, Shanghai,  China

★  About us & Why us

l  Company Type:  Co. Ltd.

l  Industry Type: International Hotel/ Hospitality, 2 foreign staff at present

With over 400 hotels in 65 countries, Crowne Plaza Hotels & Resorts is one of the largest upscale brands in the world with hotels located in major urban centers, gateway cities and resort destinations.

Located in the downtown area, Crowne Plaza Shanghai, invested by Shanghai Film Group and operated by IHG , is adjacent to Shanghai Film Art Centre with convenient transportation. Walking along Fahua Zhen Road to the west from No.5 exit of subway line 10 and 11, it can be arrived in only five minutes, and it has short distance from main commercial districts, such as Xujiahui, Huaihai Road,Jing'an Temple, Nanjing Road, consulate and exhibition center. Major attractions including Xintiandi, Yu Garden, Shanghai Museum are not far away and you can also go to Disneyland by subway line 11 in 40 minutes.

Moreover,the hotel is only 20 minutes' drive to Hongqiao International Airport and National Exhibition and Convention Center (Shanghai) , 45 minutes from Pudong Airport.

Today, Crowne Plaza Shanghai is composed of two building, 26-storey Yinxing and 15-storey Jinjue, which are interlinked with first and second floors. The two buildings are also closely connected and complemented with Shanghai Film Art Center so as to form a complete set of whole construction. The design of hotel has a perfect fusion of traditional and modern elements, highlighting unique qualities of luxury, elegance and dignity. Widespread atmosphere of film art and nostalgia exist in this hotel, making each and every guest linger on with no thought of leaving for home. First-class original artpaintings are adorned with 553 luxury rooms and suites, showing taste from details. In addition, column-free grand ballroom, 9 multi-function rooms and 8 small meeting rooms.

At Crowne Plaza Hotels & Resorts you won’t just find power everywhere, you’ll be energized by the whole experience.There are fresh ideas to help you work better, relax better and enjoy your downtime.

★Position Overview

Front desk agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has adirect impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. If you have worked at other Hotels as a front desk agent or you have an interest in hotel clerk jobs, we'd love to hear from you!l  Full-time or Internship front desk agentwantedl Report to: Front office Managerl 40 working hours/week, 8 working hours/dayl 5 working days+2 days off; Weekends:Flexible, according to operations

★Responsibilities Included but not limited to

As a front desk agent you need to greetall guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. At the meanwhile, you need to assist the whole department and be familiar with your work process.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to propercredit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of roomsavailable, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

★Qualifications & Requirements

l Candidates from Japan, Female, aged 22-30l Education: Bachelor degree or equivalent, majored in Hospitality&Tourissmdesiredl  Language Level: Japanese-Native; English-Good; Chinese-Good. You should be able to read and write English, Chinese and Japanese. Must speak, read, write, and understand the primary language used in the workplace.
l  Working experience: 1-year experience or more in hotel-related guest / customer service, an equivalent combination of education and experience.l  Proficient in the use of Microsoft Office and Front Office System, materials and Standard office equipment including but not limited to:telephone, copier, cash register, PC, fax machine, and PBX machine.
l  Personal & Interpersonal Skills: You’re required to have communication skills which are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

★  Salary & Benefits

l Monthly CNY pay basis, 6,000-8,000 CNY for full-time; 3,000 CNY for Intern.l Reimbursement of airfare: negotiable; Free double room in the hotell Staff meals/Laundry services/Clothingprovidedl Z Visa +work permit assisted and offered by the hotell Holidays &Other bonus: negotiable

★Apply now

1. Click “Read more” below the post or scan the following QR code to apply for a job now！

2.To apply for the job, please forward your following documents to IJOBINCHINA at: [e-mail] [e-mail] include Applying for Shanghai/Front Desk Agent in the subject line. All resumes must be sent in a Word document or PDF. Only candidates that are being considered for this position will be contacted.

l  Most updated resume/CV with your LinkedIn ID

l  2-3 Recently-taken photo

l  Diploma and transcript：BA Degree or Higher

l  Copy of your passport information page

l  a 1-minute short video clip in Japanese, English and Chinese about self-introduction: Explain why you feel you are a good fit for this positon; Time you relocate/start working in China.

★Contact us

Skype/Wechat: awcedu; Email: [e-mail];

Whatsapp: [phone] ; Tel/Fax: [phone]

Guest Relation Officer wanted

Job Title	Guest Relation  Officer	Job Code	IJOB-2019022802
Industry	International  Hotel/Hospitality	Job Type	Full Time
Department	Front office	Superior	Front office  manager
Vacancy	1	Monthl Salary	5K-6K
Contractual  period	12 months	Expiry Date	31st, Mar,  2019
Work location	Minhang, Shanghai,  China

★  About us & Why us

l  Company Type:  Co. Ltd.

l  Industry Type: International Hotel/ Hospitality

A uniquely designed, combined three-building structure makes the hotel an attractive new stand out landmark in the Hongqiao area, Holiday Inn Shanghai Hongqiao features 361 spacious guest rooms, each with flat-screen television, sound system, wireless internet and rainforest shower. Adding the hotel’s niceties is the elegant lobby lounge, Executive Club, spacious All Day Dining, 800㎡ Grand Ballroom, Indoor Swimming Pool, unique feature restaurant, business and recreation facility all kinds kept in stock. It is the first choose for social intercourse and successful businesses.

Choose Holiday Inn Shanghai Hongqiao for astrategic location 5 minutes' drive from Shanghai Hongqiao International Airport and Hongqiao Railway Station, with good transport links to the rest ofShanghai. You'll receive a warm welcome in our stylish Lobby, which featuresbright artworks. All 361 of Holiday Inn Shanghai Hongqiao's spacious Guestrooms come with flat-screen TVs and wireless Internet.

Host a conference in one of our 5 contemporary meeting rooms or choose our beautiful ballroom for your wedding reception for up to 600 people. All rooms come with extensive high-tech AV equipment and wireless Internet. Hop in a taxi to visit the Qibao Ancient Town with a history spanning over one thousand years.

Located near the western edge of Shanghai, our hotel is a handy base for making day trips to scenic Suzhou and Hangzhou, both around 45 minutes away by car or by high-speed train. Enjoy a leisurely workout and cool off in the indoor pool at Holiday Inn Shanghai Hongqiao's 24-hour Fitness Centre, and indulge yourself with a traditional Chinese massage in our tranquil spa.

From fresh Cantonese-style seafood to steaks and pasta dishes, Holiday Inn Shanghai Hongqiao's 2 restaurants offer a wide variety of tempting choices. You can mingle over cocktails till late in our sleek Lobby Lounge and our friendly Concierge staffs are happy to assist with your sightseeing queries.

★ Position Overview

l Full-time Guest Relation officer wanted

l Report to: Front office Manager

l 40 working hours/week, 8 working hours/day：7am-3:30pm/3pm-11:30pm

l 5 working days+2 days off; Weekends:Flexible, depends on working shifts

★Responsibilities Included but not limited to

• Assist Guest Service Manager and Room Controller in ensure room allocation is accordance to guest’s  preference. Supervise front desk associates to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards driving total guest satisfaction by ensuring smooth check in and check out of all guests. To provide personalize service to guest during their stay in the hotel.

• Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current andfuture VIPs: Inspects all VIP rooms prior to arrival; Greet VIP guests personally;Oversee maintenance of efficient repeat guest history system.

★Qualifications & Requirements

l Candidates from USA/UK/Canada/AUS/New Zealand/South Africa/other European English-speaking countries, aged 22-30

l Education: Bachelordegree or equivalent, majored in Hospitality&Tourissm desired

l Language Level: English-native or equivalent; Chinese-Good. Must speak, read, write, and understand the primary language used in the workplace.

l  Working experience: 1-year experience or more in hotel-related guest / customer service desired

l  Personal & Interpersonal Skills: You’re required to have communication skills which are utilized a significant amount of time when interacting with others

★  Salary & Benefits

l  Monthly CNY pay basis, 5,000-6,000 CNY for full-time, paid 5th/mon

l Reimbursement of airfare: Hotel will cover return ticket from Candidates’ home to Shanghai

l Free room in the hotel

l Staff meals/Laundry services/Clothing provided

l Z Visa +work permit assisted and offered by the hotel

l Holidays &Other bonus: negotiable

★Apply now

1. Click “Read more” below the post or scan the following QR code to apply for a job now！

2.To apply for the job, please forward your following documents to IJOBINCHINA at: [e-mail] or [e-mail] include Applying for Shanghai Guest Relation Officer in the subject line. All resumes must be sent in a Word document or PDF. Only candidates that are being considered for this position will be contacted.

l  Most updated resume/CV with your LinkedIn ID

l  2-3 Recently-taken photo

l  Diploma and transcript：BA Degree or Higher

l  Copy of your passport information page

l  a 1-minute short video clip in English and Chinese about self-introduction: Explain why you feel you are a good fit for this positon; Time you relocate/start working in China.

★Contact us

   Skype/Wechat: awcedu; Email: [e-mail];
   Whatsapp: [phone] ; Tel/Fax: [phone]

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