招聘 | 世界银行驻华代表处招聘信息技术工程师一名

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职位：信息技术工程师申请截止日期：2022年1月7日如何申请：点击阅读原文提交申请
Duties & Responsibilities
•Serve as the secondary point of contact on all matters related to hardware, software and communications support for the CO. Support and maintain complete end user IT environment; this includes assessing, deploying, and implementing hardware and software upgrades, telephony and video conferencing systems. •Work directly with users to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer's comfort level with technology; assess complex, non-routine problems; follow up with all fixes and repairs of IT problems in the Country Office.•Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences; when necessary support installation, maintenance and upgrades of local networks and communications infrastructure as part of the office infrastructure projects.•Provide IT training for staff, particularly for newly hired staff. Train users in remote access systems.•Document, maintain and enhance work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.•Participate in Service Continuity, Security and Business Continuity activities. Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment.•Disseminate relevant IT information to Country Office and visiting staff.•Collect feedback on IT services from clients, through surveys and other tools, and inform other IT colleagues in the office, Region and if necessary, inform other relevant ITS teams.•Track trending of issues and escalate, as appropriate.•Assist in establishing the IT budget for the CO. Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.•Under the direction of Team Lead, evaluate and pilot test new products and services, both hardware and software.•Propose IT applications and coordinate their implementations. Provide local expertise on all WBG Standard Software and Corporate applications.•Administer WBG information security standards, including requesting IT accounts, SecureIDs, remote access and passwords. Adhere to Institutional policies and advise on ITS policies, directives, and procedures. Consistently enforce WBG technology standards. Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.•Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.•Use the incident management tracking system to track work and analyze reports to identify problem areas and training opportunities.•Maintain a proper inventory of all CO IT related equipment and software. Ensure licensed software is tracked and maintained in line with the Institutional Software Asset Management (ISAM) Procedure. •Ensure Service Level Agreements are maintained with local maintenance providers.•Monitor local city and national technology trends and developments.•Managing local vendor, monitoring the local consumable supply, and handing purchase payment.
Selection Criteria•Master's degree in Computer Science/Engineering/Telecommunications or equivalent with 2 years relevant experience or Bachelors Degree with a minimum of 4 years relevant experience in client support experience.•Industry certifications like ITIL, Microsoft, A+, etc. preferred.•Minimum of 2 years of relevant experience with International Organizations/Institutions or reputable telecom/IT sector in a similar Role.•Experience of serving Clients in a multi-cultural environment.Core Technical Knowledge and Skills•Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones etc.•Strong client service skills and the ability to work under pressure with accuracy and professionalism.•Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.•Proficiency in the recent Microsoft Windows applications.•In-depth knowledge of MS Outlook and Office products.•Knowledge of Network communication technologies and other WAN/LAN products.•Familiarity with IP Telephony and troubleshooting.•Good knowledge and experience of setting up and supporting Videoconference Facilities.•Comfortable using remote access technologies and remote troubleshooting.•General knowledge of the mission and business requirements of the World Bank Group.•Proven ability to work alone and in a team environment.
Language and Communication Skills
•Excellent written and spoken communication skills in English.•Knowledge of Chinese is desired and an advantage.•Ability to listen and then clearly describe the problem and proposed solution.
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