逼疯上万名学生的行为面试, 求求你对我好一点!
500强校园招聘
60万优质大学生
求职优选平台
来源 | UniCareer
ID | UniCareer
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甭管是你想进入快消行业
还是金融、互联网行业
都逃不过行为面试这一环节
甚至有粉丝这样描述行为面试
“一顿操作猛如虎，一看结果0-5”
1
行为面试到底是什么?
在面试中，主考官除了就简历上所列出的相关信息提问外，还会要求你讲述你曾经遇到的一个具体问题或任务，并介绍你是如何处理这一问题或任务的，以及最后的处理结果如何。由于这类问题主要考查应聘者过去的行为表现，故被称为“行为性问题”。
常见的行为面试题通常分为以下几种类型：
请举例说明...
请描述一个情景...
请分享一下当时的情况...
你是否曾经...
你最XX的一件事...
...
行为面试往往是2-3个面试官，会占用大约30分钟到90分钟的时间，中文和英文都有可能，而且有可能是不断夹杂的。一般以自我介绍开始，然后就开始对面试者的各种素质进行考察，一般是需要用例子来论证需要考查的素质。
*图片来源：Unsplash
2
行为面试的考察点
虽然行为面试每次问的问题五花八门，但是实际上，其背后的考差点是不变的。
具体而言，面试中常见的行为性问题涉及的方面包括应聘者的领导能力、决策能力、解决问题的能力、创新能力、沟通能力、组织策划能力、团队合作能力、抗压能力、适应能力、注重细节的能力等。
Tell me how you went about setting the goals for your team members and gaining commitment from them.
通过这一问题，主考官主要想了解应聘者是如何通过设置团队目标来领导自己的团队，以及采取了何种方法或手段来引导团队成员实现目标。
[具体任务] I needed to set the sales team objectives for the next year.
[执行步骤] I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals.
[完成结果] The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success, and this motivated them towards achieving the goals.
Describe a thorny problem you had to solve in your last job.
这个问题旨在考查应聘者识别问题、分析问题和解决问题的能力。应聘者选择的实例最好是自己成功解决的问题。
[具体问题] Last July, we were receiving a lot of complaints about the poor quality of our products.
[解决措施] I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced.
[处理结果] This sorted out the problem and we had fewer complaints from our clients.
Tell me about a suggestion that you have recently made to your manager.
这一问题是用来了解应聘者是否具备积极主动的创新思维能力，是否能够为公司提供一些有益的创意。
[具体问题] I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none.
[解决建议] I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training.
[处理结果] This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.
Describe a situation where you negotiated with your manager to reach an agreement.
通过这一问题，主考官想要了解应聘者是否具备明确传递信息的能力以及为获得双赢结果的沟通能力。
[具体问题] My supervisor gave me an unreasonable deadline to complete a project.
[解决方案] I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line.
[处理结果] The result was that we were able to settle on a plan that worked for both of us.
Describe a situation in which you had to schedule your activities to meet an objective.
要求应聘者描述一下自己是如何安排工作进度，从而实现一个具体的目标的。
[具体任务] I had to complete a technical report every month. This involved collecting a large amount of information from different departments.
[执行步骤] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report.
[完成结果] This worked well and I comfortably met my deadline.
What kinds of people do you have difficulties working with?
问题要求应聘者具体说明和哪一类人共事有困难。通过这个问题，主考官想从侧面了解一下应聘者的团队合作能力。
[具体问题] I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions.
[解决措施] I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust.
[处理结果] The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.
Tell me about how you worked effectively under pressure.
问题要求应聘者描述一下自己如何在压力下成功完成工作。通过这个问题，主考官想了解应聘者是否能在压力巨大或工作条件困难的情况下成功完成工作任务。
[具体任务] While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent.
[执行步骤] I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs.
[完成结果] While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.
Describe what you did to control mistakes in your work.
问题要求应聘者描述一下自己是如何控制工作中的失误的。通过这一问题，主考官想了解应聘者是否能全面关注工作任务中各方面的细节，并准确无误地完成任务。
[具体任务] In my last position I had to make all the conference arrangements for my line director.
[执行步骤] I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details.
[完成结果] This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.
3
行为面试到底该如何回答
虽然对于行为面试没有具体标准的回答，但是其实对于各行业的行为面试都可以遵循一个套路来回答——STAR原则。
* 图片来源：图片
S - Situation 事情是在什么情况下发生
T - Task 你是如何明确你的任务的
A - Action 针对这样的情况分析，你采用了什么行动方式
R - Result 结果怎样，在这样的情况下你学习到了什么
STAR法则即为Situation Task Action Result的缩写，备受面试成功者和500强HR的推崇。值得一提的是，STAR法则不仅是面试中的黄金技巧，甚至还可以把你的简历大大加分哦。
首先，阐述自己过去工作取得优秀业绩时的背景（Situation）。通过描述与工作业绩有关的事件背景，全面表达所取得的优秀业绩与自己个人的相关性。
其次，详细说明为了完成目标，自己独立完成了哪些工作任务（Task），每项任务的具体内容是什么。通过这些来展现自己的工作经历和经验，以表明自己的经历与正申请的职位是“合适”。
再次，继续阐述自己为了完成这些任务所采取的行动（Action），即是如何完成工作的，都采取了哪些行动，所采取的行动是如何帮助自己完成工作的。通过这些，可以进一步展示自己的工作方式、思维方式和行为方式。需要注意的是，Action不是JD的复制。
最后，关注结果（Result）。每项任务在采取了行动之后的结果是什么，是好还是不好，好是因为什么，不好又是因为什么。注意：量化结果，但不仅仅是简单地量化结果。
举个例子：
事件：大一辩论比赛获得冠军
S：系里共有5支参赛队伍，他们的实力如何，我们小组实力如何
T：小组共同熟悉辩论流程，练习辩论技巧
A: 自己主动整理资料，组织小组学习辩论流程，编制训练题，组织小组训练，并根据每个成员的特点，调整战术。最后，当中遇到了什么样的困难，自己是怎么解决的。
R: 最后通过努力，获得了系冠军
能力体现/学到了什么：通过这个经验，锻炼并突出了自己的领导能力、沟通能力、主动解决问题的能力
有了事情模块，也知道了每个事件自己所体现出的能力，不但面试时不用担心陈述没有逻辑，简历也很好的传达了你思路的清晰和重点的突出。当然，职位的不同，工作性质和要求也不同，所需要体现的能力也会不同。但是，这一切都可以用模块解决，例如，你要申请的是销售类的，你就将模块中的关于沟通能力，营销经验的事例写上，从而突出自己与工作的相关性，提高简历的命中率。
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来源于公众号UniCareer（ID：UniCareer），UniCareer致力于大学生在技能+能力+认知多维度的提升, 成为赋能候选人的在线职场大学。
由UniCareer独家整理发布, 部分内容来自DT财经，如需转载请注明来源。
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