MISQ等信息管理期刊数字创新创业研究摘要精选（2021年二季度）

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本期分享MISQ、ISR、RP、ISJ等信息管理期刊数字创新创业研究摘要精选（2021年二季度）。后台发送“20210712”，即可下载所列文献。

目录 CONTENTS

• Innovation outcomes of digitally enabled collaborative problemistic search capability

• 数字化协同问题搜索能力的创新成果

• The Impact of an Augmented-Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants

• 增强现实游戏对当地企业的影响——以餐厅《精灵宝可梦》游戏为例

• Network Interconnectivity and Entry into Platform Markets

  网络互联与平台市场的进入
  

• Digital identity as a platform for improving refugee management

• 数字身份作为改善难民管理的平台

• Digital entrepreneurship and indigenous value systems: An Ubuntu perspective

• 数字创业与本土价值体系：基于Ubuntu系统的视角

• Women entrepreneurs' digital social innovation: Linking gender, entrepreneurship, social innovation and information system

• 女性企业家的数字社会创新：性别、创业、社会创新和信息系统的联系

Innovation outcomes of digitally enabled collaborative problemistic search capability

数字化协同问题搜索能力的创新成果

摘要：

公司使用跨越边界的信息系统(Boundary-spanning Information Systems, BSIS)可以提供面向市场的信息，从而有利于创新。与此同时，BSIS的使用可能会导致信息过载，使公司难以利用最相关的信息进行创新。尽管在信息系统在创新中的作用方面的研究取得了进展，但尚不清楚公司需要开发哪些能力来在来自BSIS(Information Overload from BSIS, IO-BSIS)的信息过载的情况下促进创新。我们认为，企业正在经历越来越多的IO-BSIS，因此需要对企业层面的能力进行彻底调查，以便在应对IO-BSIS的同时促进创新。为了解决这一重要问题，我们提出了一种数字赋能的协作问题搜索(CPS)能力，从而拓宽了创新的问题搜索理论。我们认为，交叉CPS效应-CPS与客户(CPS-C)和CPS与供应商(CPS-S)的互动-可以使企业通过让客户和供应商参与过滤和解释面向市场的信息来重构其内部知识，以进行创新。因此，我们推测，IO-BSIS 的存在与否是一个影响跨流CPS 效应可能对创新有利还是不利的权变因素。通过对227家企业的数据分析，我们发现，当企业面临IO-BSIS时，跨流CPS效应有利于创新，而当企业不面临IO-BSIS时，跨流CPS效应不利于创新。因此，我们揭示了既能推动创新的具体协作，同时也使公司能够应对信息过载的过程，打开了数字化创新活动的黑箱。

A firm’s use of boundary-spanning information systems (BSIS) can be beneficial for innovation by providing access to market-facing information. At the same time, BSIS use can give rise to information overload, making it difficult for firms to leverage the most pertinent information for innovation. Although there has been progress in developing the understanding of the role of IS in innovation, it is unclear what capabilities firms need to develop to facilitate innovation in the presence of information overload from BSIS (IO-BSIS). We maintain that firms are increasingly experiencing IO-BSIS and therefore a thorough investigation of firm-level capabilities to facilitate innovation while coping with IO-BSIS is needed. To address this important gap, we broaden the theory of problemistic search for innovation by proposing a digitally enabled collaborative problemistic search (CPS) capability. We propose that a cross-stream CPS effect—the interaction of CPS with customers (CPS-C) and CPS with suppliers (CPS-S)—can enable firms to reinvigorate their internal knowledge for innovation by engaging customers and suppliers in filtering and interpreting market-facing information. Further, we theorize that the presence or absence of IO-BSIS is a contingency factor that affects whether the cross-stream CPS effect is likely to be beneficial or detrimental to innovation. Based on the analysis of data collected from 227 firms, we find that the cross-stream CPS effect is beneficial for innovation when firms face IO-BSIS and detrimental to innovation when firms do not experience IO-BSIS. We thus open the black box of the digitally enabled innovation activity by shedding light on specific collaborative activities that advance innovation while enabling firms to cope with information overload.

关键词：

边界信息系统，大数据，信息过载，信息性，协作问题的搜索，协作创新，数字创新，开放式创新，协作过滤，传感

文献来源：

Karhade, P., & Dong, J. Q. (2020). Innovation outcomes of digitally enabled collaborative problemistic search capability. MIS Quarterly, 45(2), 693–719

The Impact of an Augmented-Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants

增强现实游戏对当地企业的影响——以餐厅的《精灵宝可梦》游戏为例

摘要：

精灵宝可梦是一款采用增强现实（AR）技术的手机游戏，发布后获得了巨大的公众兴趣，平均每天有2000万活跃用户。游戏将地理空间元素与游戏化实践相结合，以激励用户在现实世界中的移动。在这项研究中，我们探讨了潜在的外部性激励可能对相关企业的影响。具体而言，通过使用在线评论作为消费者参与度和感知的代理，我们研究了游戏对当地餐馆的影响。我们将神奇宝贝的释放视为一个自然实验，并研究释放后对相关餐厅的影响。我们发现，与精灵宝可梦相关的餐厅确实享有更高水平的消费者参与度和更积极的消费者感知。此外，我们发现餐厅的特性会显著缓和这些影响。据我们所知，我们的研究是第一次研究增强现实应用的经济意义。因此，探讨增强现实应用如何影响消费者的经济行为为今后的研究奠定了基础，也为企业和决策者提供了与基于AR的应用程序相关联的潜在价值方面的见解。

Pokémon Go, a mobile game that utilizes augmented reality (AR) technology, garnered tremendous public interest upon release with an average of 20 million active daily users. The game combines geospatial elements with gamification practices to incentivize user movement in the physical world. In this study, we examine the potential externalities that such incentives may have on associated businesses. Particularly, we study the impact of Pokémon Go on local restaurants by using online reviews as a proxy for consumer engagement and perception. We treat the release of Pokémon Go as a natural experiment and study the postrelease impact on associated restaurants. We find that restaurants associated with Pokémon Go do indeed enjoy a higher level of consumer engagement and more positive consumer perception. In addition, we find that the characteristics of a restaurant moderate these effects significantly. To the best of our knowledge, our study is the first to examine the economic implications of augmented-reality applications. Therefore, our research lays the foundation for future studies to examine how augmented-reality applications affect consumer economic behavior. Our study also provides insights for business owners and policymakers regarding the potential value of being associated with AR-based applications.

关键词：

精灵宝可梦，增强现实，享乐效用，自然实验，信息系统经济学

文献来源：

Pamuru, V., Khern-am-nuai, W., & Kannan, K. (2021). The Impact of an Augmented-Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants. Information Systems Research, 1-17.

Network Interconnectivity and Entry into Platform Markets

网络互联与平台市场的进入

摘要：

数字技术促使当今经济中许多平台的出现。在某些平台网络中，一个市场的购买者从许多其他市场的提供商处购买服务，而在另一些市场中，购买者主要从同一市场的提供商处购买服务。因此，衡量一个市场的消费者从不同市场的服务提供商处购买服务的程度的网络互联性因行业而异。我们研究了网络互联如何影响服务于多个市场的现有平台和寻求进入其中一个市场的进入者平台之间的交互。我们的模型产生了几个有趣的结果。首先，即使进入者可以免费做广告，它也可能不想让当地市场的每个用户都知道它的服务，因为这样做可能会引发在位者的竞争反应。第二，拥有更多的移动买家，这增加了市场之间的互联性，可以减少在位者的竞争，从而增加进入者扩张的动力。第三，市场之间更强大的互联性可能会也可能不会让在位者更具防御能力：当广告成本不高，移动买家在本地市场和他们访问的市场都进行消费时，大量的移动买家将增加进入者的稳定性，从而使得在位者很难阻止进入。然而，当广告费用高昂或移动买家只在他们前往的市场消费时，大量的移动买家将帮助在位者阻止进入。当广告成本处于中间水平时，进入者倾向于市场之间具有适度互联性的市场。第四，我们发现，即使先进的目标定位技术可以使进入者也向移动买家做广告，进入者可能会选择不这样做，以避免引发在位者的竞争反应。最后，我们发现网络效应的存在可能会降低进入者的利润。我们的研究结果为平台企业提供了管理启示，并有助于理解它们的绩效异质性。

Digital technologies have led to the emergence of many platforms in our economy today. In certain platform networks, buyers in one market purchase services from providers in many other markets, whereas in others, buyers primarily purchase services from providers within the same market. Accordingly, network interconnectivity—which measures the degree to which consumers in one market purchase services from service providers in a different market—varies across different industries. We examine how network interconnectivity affects interactions between an incumbent platform serving multiple markets and an entrant platform seeking to enter one of these markets. Our model yields several interesting results. First, even if the entrant can advertise at no cost, it still may not want to make every user in a local market aware of its service, as doing so may trigger a competitive response from the incumbent. Second, having more mobile buyers, which increases interconnectivity between markets, can reduce the incumbent’s incentive to fight and, thus, increase the entrant’s incentive to expand. Third, stronger interconnectivity between markets may or may not make the incumbent more defensible: when advertising is not costly and mobile buyers consume in both their local markets and the markets they visit, a large number of mobile buyers will increase the entrant’s profitability, thereby making it difficult for the incumbent to deter entry. However, when advertising is costly or mobile buyers only consume in the markets they travel to, a large number of mobile buyers will help the incumbent deter entry. When advertising cost is at an intermediate level, the entrant prefers a market with moderate interconnectivity between markets. Fourth, we find that even if advanced targeting technologies can enable the entrant to also advertise to mobile buyers, the entrant may choose not to do so in order to avoid triggering the incumbent’s competitive response. Finally, we find that the presence of network effects is likely to decrease the entrant’s profit. Our results offer managerial implications for platform firms and help understand their performance heterogeneity.

关键词：

网络互联、平台竞争、市场进入

文献来源：

Zhu, F., Li, X., Valavi, E., & Iansiti, M. (2021). Network interconnectivity and entry into platform markets. Information Systems Research, 1-17.

Digital identity as a platform for improving refugee management

数字身份作为改善难民管理的平台

摘要：

数字平台正在调整有多少公司和行业运作，包括在复杂环境中运作并为弱势群体服务的人道主义组织。然而，迄今为止，对其在人道主义、特别是难民环境中使用的研究有限。本文旨在通过借鉴平台的概念来解决这一差距，研究难民署从封闭的交易系统过渡到以识别核心过程为重点的开放创新平台所带来的机遇和挑战，与难民管理和保护有关的价值创造和平台治理。我们的实证研究着眼于难民署、组织利益攸关方和乌干达北部世界上最大难民营的难民对难民署平台开放战略的看法。我们发现，难民署的数据转换战略引入了以更有效地向难民提供服务的形式增加机构价值的潜力。然而，如果这些技术机会不符合服务提供者组织和难民目前的工作做法、激励措施和活动，就不一定能转化为更大的价值。我们的研究发现了解决这些制约因素的机会在于通过提高对数字开发平台存在的与治理相关的紧急紧张关系的理解，揭示了现有的排斥和脆弱性问题。最后，我们提出了识别平台更广泛理论化的见解以及政策和实践建议，这些政策和实践可能有助于实现通过识别系统平台化引入的潜在价值创造。

Digital platforms are restructuring how many companies and industries function, including humanitarian organisations that operate in complex environments and serve vulnerable populations. To date, however, there has been limited study of their use in humanitarian and particularly refugee contexts. This paper seeks to address this gap by drawing on the concept of platformisation to study the opportunities and challenges arising from UNHCR's transition from a closed transactional system to an open innovation platform focusing on core processes of identification, value creation and platform governance that are relevant for refugee management and protection. Our empirical study captures the perspectives of the UNHCR, organisational stakeholders and refugees in the world's largest refugee camp in Northern Uganda with regards to UNHCR's strategy towards platform openness. We find that UNHCR's data transformation strategy introduces the potential for increasing institutional value in the form of more effective service delivery to refugees. However, these technological opportunities do not necessarily translate to greater value if they do not mesh with current work practices, incentives and activities of service provider organisations and refugees. Our study helps identify opportunities to address these constraints, primarily through improving understanding of the emergent governance-related tensions that exist for digital platforms for development and surfacing existing issues of exclusion and vulnerability. We conclude with insights for the broader theorisation of identification platforms and with recommendations for policies and practices that together might help realise the potential value creation introduced through the platformisation of identification systems.

关键词：

难民营、数字身份、治理、平台化、难民、价值创造

文献来源：

Madon, S., & Schoemaker, E. (2021). Digital identity as a platform for improving refugee management. Information Systems Journal, 1-25.

Digital entrepreneurship and indigenous value systems: An Ubuntu perspective

数字创业与本土价值体系：基于Ubuntu系统的视角

摘要：

本文通过考察Ubuntu对南非数字创业活动的影响，探讨了数字创业在企业家本土价值体系中的嵌入性。我们通过对南非两个创新集群的解释性实地研究来得出结论。我们的发现揭示了Ubuntu是面向社区的数字创业的基础，它提供了一种不同于传统的数字创业的叙述围绕着个体企业家的英雄观点，强调了数字创业者所面临的紧张局势，因为他们试图维护Ubuntu的谦逊、互惠和仁爱的价值观，同时在竞争激烈和快节奏的环境中运营。此外，我们的研究表明，企业家利用他们本土价值体系的方式是动态的，产生了我们称之为数字Ubuntu的东西，反映了Ubuntu价值观对他们日益数字化的现实的重新改造。数字企业的概念揭示了本土价值观如何与数字技术的能力纠缠在一起，并强调了本土观点的必要性，以促进我们对数字现象多样性的理解，例如数字创业，跨文化背景。

This paper investigates the embeddedness of digital entrepreneurship in the entrepreneurs' indigenous value system by examining the influence of ‘Ubuntu’ on digital entrepreneurship activities in the South African context. We do so through an interpretive field study of two innovation clusters in South Africa. Our findings reveal Ubuntu as the basis of a community orientation to digital entrepreneurship that offers an alternative to the prevalent heroic view in which digital entrepreneurship narratives are centred around the individual entrepreneur(s). They also highlight the tensions faced by digital entrepreneurs as they attempt to uphold the Ubuntu values of humility, reciprocity, and benevolence while operating in a competitive and fast-paced environment. In addition, our study indicates that the way entrepreneurs draw on their indigenous value system is dynamic, giving rise to what we call digital Ubuntu, reflecting a reworking of Ubuntu values into their increasingly digital reality. The concept of digital Ubuntu brings to light how indigenous values can become entangled with the capabilities of digital technologies and highlights the need for indigenous perspectives to advance our understanding of the diversity of digital phenomena, such as digital entrepreneurship, across cultural contexts.

关键词：

社区，数字创业，数字Ubuntu，南非

文献来源：

Abubakre, M., Faik, I., & Mkansi, M. (2021). Digital entrepreneurship and indigenous value systems: An Ubuntu perspective. Information Systems Journal, 1-25.

Women entrepreneurs' digital social innovation: Linking gender, entrepreneurship, social innovation and information system

女性企业家的数字社会创新：性别、创业、社会创新和信息系统的联系

摘要：

本文从女性企业家的角度回应了越来越多的关于数字社会创新(DSI)的讨论。运用性别与信息技术的个体差异理论，探讨了女企业家如何利用数字技术创造机会，以应对与个体身份、个体影响、社会影响和结构性影响相关的挑战。我们还通过探索女企业家在其 DSI 企业中如何利用技术以及技术如何促进这些企业的社会影响，扩大了性别与信息技术的个体差异理论。本文利用对澳大利亚17名女企业家的访谈进行定性研究，结果表明，个体身份、个人影响以及社会和结构影响在抑制女企业家创业方面发挥着重要影响，但技术有助于为女企业家创造机会，以解决这些因素。我们还发现，技术在帮助女企业家以两种不同的方式追求社会创新方面发挥着作用: 通过技术体现的社会创新和技术促成的社会创新。我们的研究结果进一步表明了 DSI 在教育、就业、环境和气候、社区发展和进步以及医疗保健等领域的社会影响，提供了 DSI 对女企业家的理论和实践意义。

This article responds to increasing discourses on digital social innovation (DSI) from the perspectives of women entrepreneurs. Using the individual differences theory of gender and information technology (IDTGIT), this research explores how digital technology is used by women entrepreneurs to create opportunities in response to the challenges associated with individual identity, individual influences, social influences and structural influences. We also extend the IDTGIT by exploring how technology is used by women entrepreneurs in their DSI ventures and how technology facilitates the social impact of such ventures. This paper draws on a qualitative study using interviews with 17 women entrepreneurs in Australia, and our findings indicate that individual identity, individual influences and social and structural influences play a significant role in inhibiting women entrepreneurs' business ventures but technology helps to create opportunities for women entrepreneurs to address these factors. We also found that technology plays a role in helping women entrepreneurs to pursue social innovation in two different ways: through social innovation that is embodied by technology and social innovation that is enabled by technology. Our findings further indicate the social impact of DSI in the areas of education, employment, environment and climate, community development and progress and healthcare. The theoretical and practical implications of DSI for women entrepreneurs are provided.

关键词：

数字社会创新、数字技术、性别、社会影响、妇女创业

文献来源：

Suseno, Y., & Abbott, L. (2021). Women entrepreneurs' digital social innovation: Linking gender, entrepreneurship, social innovation and information systems. Information Systems Journal.

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- 供稿/编辑：赵陈芳 -

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