Take the Train With Just Your Passport

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Standing in line for high speed train tickets is a thing of the past. Just enter the station and board the train by scanning your passport. This is a huge time saver for expats and international visitors who are denied access to the automatic ticketing machines.

This week I bought four tickets for travel between Hangzhou East and Yuhang. I used Chinese language APPs 12306 & Ctrip as well as English language apps Trip.com and China Train Ticket for 铁路12306火车票. Each APP was successful for boarding trains without paper tickets, which was not the case when I did this two weeks ago.

Because the English Trip.com charge a 20RMB service fee, it was a little disappointing that they didn't seem to give the boarding gate information, however it was easy to check the departures board once I was on the station concourse. I contacted their help desk and they said that they’ll pass the suggestion on to their IT team.

BTW, I didn't actually travel on each train - I just waited for each boarding time and went to the gate to scan my passport to check the success of each booking.­

PS - Paper tickets are still available for business travellers seeking reimbursement.

Here’s the current procedure when you arrive at Hangzhou East Railway Station:

1

At any of the station's entrances, expats and international visitors must go to the manual line which is usually situated at the far left.

2

For the security check, place all bags on the conveyor before being scanned quickly by security staff.

3

Trip.com users can check the departures board to see which gate to use. (The other APPs inform you online).

4

To access the platform for boarding, go to the manual line (usually on the right hand side) and scan your passport.

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