[Job] Customer Relations Manager / English Teacher Wanted

Company Description: 

Occupying a prized location in Shenzhen's new central district of Futian, just steps from the Convention and Exhibition Center, near the Municipal of a prestigious retail area, Four Seasons Hotel Shenzhen buzzes with the energy and confidence of its surrounding. The Hotel's four restaurants, bar and lounge comprise Shenzhen's meeting point, where synergies are forged and innovative ideas are born, while the 266 guest rooms and world-class spa conjure a sense of quiet sophistication, offering the chance to slow down, reflect and reconnect with yourself.

Summary

The Four Seasons Hotel Shenzhen is looking for Customer Relations Manager / English Teacher who is responsible for assisting to monitor the culture standard and core standard delivery.

Join Our Team

"We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us."

As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our employees, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels and resorts around the world, making us an undisputed “employer of choice.”

Responsibilities
•Assist to monitor the culture standard and core standard delivery.
•Responsible for role plays of all front line staff and provide the prompt feedback to both staff and DHs, an assessment form should be filled out
•Follow up the pronunciation of difficult guest names from the arrival report, grammar correction on both glitches, shift logs, business writing to reply a guest request
•Prepare a topic of week based on the core standards to define the focus of that particular week related to Guest Engagement
•Come up with a plan to improve how to greet the guest in a genuine manner with S.E.R.V.I.C.E standards
•Come up with a plan how to do satisfaction check in a proper and professional way
•Come up with a plan how to approach/engage with guest by the time we are sensitive to their mood, situation, time and privacy

Join us, you will enjoy...
•Career growth opportunities
•Unique strong culture
•Best-in-industry training
•Complimentary stays at Four Seasons properties (based on availability), with discounted meals
•Paid holidays/vacation
•Employee service awards
•Annual employee party/social and sporting events
•Complimentary meals in dedicated employee restaurants

Candidate Requirements: 

Preferred Knowledge and Qualifications
•English Native Speaker
•Strong Communication skills.
•Strong Customer Service with excellent results.
•Detail-oriented.
•Service passion.
•Must be service oriented and be able to maintain Four Seasons standard hospitality at all times

Available for: Expatriates & Local Chinese

Contact Email: [e-mail]

Contact Phone Number: 0755-88268204

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