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简职

POSITION

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公司简介

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

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由简职HK（公众号ID：gpqcareer）收集整理

1、2024 Enterprise Technology Services (ETEC) Internship - Hong Kong

2、2024 Workplace Operations & Supply Chain Internship - Hong Kong

工作地点：

香港

职位描述：

1、2024 Enterprise Technology Services (ETEC) Internship - Hong Kong

Who You Are: 

You come to work with a purpose, passionate about technology and offering excellent experience to our clients. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. 

We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible. 

The Team: 

Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market, and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges.

The Role: 

As an Enterprise Technology Service Representative, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support.  

You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including FIX, MQ, XML, SFTP, Web APIs, Splunk, Humio, Grafana.

We will trust you to: 

- Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions 

- Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues 

- Provide an outstanding level of production support to our client base 

- Demonstrate proactivity and ownership of client reported issues and outreach projects 

- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling 

- Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies 

Completing our 2024 Summer Internship program is an integral and important part of the assessment process for the 2025 Graduate Program.

During the summer internship program: 

- You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. 

- You will be given a Data Analytics project to develop QSEN dashboards to help identify key clients, product and infrastructure trends to support decision making across the service organization. 

- You will learn about Bloomberg’s Enterprise Buy Side & Sell Side technical workflows in a multi-asset environment. 

To apply for this entry level role where you’ll need: 

- To be a current penultimate year tertiary student (exp grad between Dec 2024 - Aug 2025), who will be available for a 10 weeks summer internship from 17 Jun to 23 Aug 2024, and will be available to start their full-time employment with us in 2025.  

- Doing an undergraduate (or above) course in combined studies in Information Systems, Computer Science, Engineering, Finance, Economics or related business and STEM field, or related experience  

- Proficiency in a programming language such as Python or SQL, as demonstrated through school projects or work experience (for Data Analytics work) 

- A demonstrated understanding and interest of the financial markets, and financial asset classes/ products through school projects or work experience  

- A customer service and solution-focused experience with a high degree of interpersonal skills to deal exceptionally with internal/external client’s needs 

- A demonstrable history of solving sophisticated problems with a keen eye for detail and strong analytical attitude 

- A demonstrable interest and aptitude in technology with a basic understanding of connectivity and automation 

- A positive attitude and an eagerness to collaborate with teams across regions 

- Excellent written and verbal communication skills, especially when explaining technical processes and solutions to clients, business partners, and stakeholders 

We would love to see: 

- Hands-on experience troubleshooting networks/connectivity/messaging, with experience in one or more of the following: FIX, MQ, TCPIP, API

- Experience with IT Service Management or client relationship management

- Demonstrable understanding and interest in learning FIX and/or Web API, the industry standard of message protocols

- Experience using Data Analytics, visualization tools such as such as Qlik Sense or Tableau or PowerBI

2、2024 Workplace Operations & Supply Chain Internship - Hong Kong

The Company: 

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. 

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive, and collaborative — and in providing a work environment that encourages our employees to be their best. 

The Team: 

Workplace Operations & Supply Chain, through our services and applications, we are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort by providing platinum support to nearly 21,000 employees, clients and visitors in more than 170 state of the art offices around the world. 

We are committed to delivering the highest standards in terms of our facilities and customer service to all guests, clients, and employees. We are highly detail-focused and constantly looking for ways that we can improve our offices and enhance our customer experience. As a one-stop-shop for all manner of inquiries, we collaborate with a multitude of internal departments on a global level to deliver fast and effective solutions. 

The Role: 

Bloomberg’s Workplace Operations & Supply Chain team is seeking an enthusiastic and highly motivated intern who will gain hands-on experience in business operations during a 10 weeks summer internship, starting in June 2024. As an intern, you will be an integral part of a cross-functional team – Facilities, Supply Chain, Hospitality, and others – interacting with internal and external customers and other vendors. It will be an opportunity for you to discover, design and deliver employee journeys and create moments that matter. 

The internship will let you into the world of our global offices design and you may participate in creative projects such as design pilots that enhance customer & employee experience. As an intern, you will take part in providing support to our 3000+ employees located across 30+ locations in APAC as well as creating collaboration technology to enable users to work efficiently.  You will also be able to craft our user experience in our state-of-the-art pantries around the region.  This opportunity will provide a 360-degree view into business operations and what it takes to fuel an enterprise the size & scale of Bloomberg.  Collectively with other interns across Asia, you will work on a design thinking project that enhances our overall support and client experience as well as facilitate in driving data driven business decisions.  

You’ll need: 

- To be currently enrolled at university with a graduation date between Dec 2024 and Aug 2025 

- To be available for a 10 weeks summer internship from 17 Jun to 23 Aug, and for full-time employment by Aug 2025 

- Ability to multi-task  

- Exposure in customer support/managing stakeholders from various profile (example: through school, work, internship or extracurricular activities) 

- A customer service and solution-focused mindset with a high degree of interpersonal skills to deal exceptionally with internal/external client’s needs 

- Ability to communicate effectively and articulate thought process clearly 

- Proficiency in Microsoft Office, demonstrated through school projects or work experience 

 A demonstrated interest in leveraging data to drive decision and creative solutions 

- Strong critical-thinking, problem solving and solid attention to details 

- Excellent verbal and written communication skills in English 

We’d love to see: 

- Intellectual curiosity with a willingness to challenge oneself and peers to drive innovation of thought 

- Great team player and able to work in a fast-paced environment

申请方式

复制以下申请链接

在浏览器打开公司招聘网站

（注意：内地IP可能无法正常打开官网招聘链接）

1、2024 Enterprise Technology Services (ETEC) Internship - Hong Kong

申请链接：https://sourl.cn/JkPFrQ

2、2024 Workplace Operations & Supply Chain Internship - Hong Kong

申请链接：https://sourl.cn/QwftyT

*图文内容来自网络

由简职HK（公众号ID：gpqcareer）收集整理

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