上海迪士尼度假区重要通知 Shanghai Disney Resort Important Notice

鉴于目前疫情防控情势，上海迪士尼度假区（包括上海迪士尼乐园、迪士尼小镇和星愿公园）将于2022年3月21日（周一）起暂时关闭。我们将继续关注疫情防控进展并咨询相关部门的指导意见，恢复运营时间一旦明确，我们将及时告知。

对于在此期间受到影响的各位游客，我们深表歉意！度假区制订了相关票务的退改细则，请大家知悉。

再次感谢您的理解和支持！期盼很快与您重逢！

上海迪士尼度假区

2022年3月20日

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票务退改细则

关于2022年3月21日起的乐园门票

持有2022年3月21日和/或之后的上海迪士尼乐园门票的游客，可以在未来六个月内、且上海迪士尼乐园恢复运营后任选一天到访上海迪士尼乐园（例如，2022年3月21日的门票有效期将顺延至2022年9月21日之前，含该日）。到访时，游客可以在乐园入口闸机处出示在购买原乐园门票时所使用的身份证或者旅行证件原件，换取当日门票，无需提前预约*（仍需提前完成游客入园登记）。持有两日票的游客，请持购票时所使用的身份证或者旅行证件原件前往位于上海迪士尼乐园主入口外的游客服务中心，换取当日门票。

如因故在未来六个月内无法到访的游客，可以进行退款。通过上海迪士尼度假区官方网站、App、微信公众号、上海迪士尼度假区预订服务中心、度假区飞猪官方旗舰店或京东官方旗舰店购买门票的游客，可以通过上海迪士尼度假区官方App提交退票申请，退款将于45个工作日内返回原付款账户。通过其他官方渠道购买门票的游客，请联系原门票购买渠道进行退款，或参照本通知末的指引进行咨询。

关于其他度假区产品和服务

已经通过上海迪士尼度假区官方网站、App、微信公众号、上海迪士尼度假区预订服务中心、度假区飞猪官方旗舰店或京东官方旗舰店购买2022年3月21日和/或之后的上海迪士尼乐园迪士尼尊享导览服务、迪士尼礼宾服务、乐园早享卡等其他指定日产品及服务的游客，将从原购买渠道自动获得退款。已经通过其他官方渠道购买指定日产品及服务的游客，请联系原购买渠道申请退款。

上海迪士尼度假区的两座酒店目前正常运营，但我们理解部分游客可能有更改出行计划的需求。已经预定2022年3月21日和/或之后的上海迪士尼度假区酒店的游客，可联系原购买渠道进行咨询。

上海迪士尼乐园年卡

为感谢年卡持卡人对我们自3月12日开始的疫情防控措施优化调整的理解与支持，我们已对2022年3月13日（含）及之后依然有效的年卡进行10天有效期的顺延。年卡权益的有效期也已相应顺延。已续卡但在2022年3月13日尚未生效的年卡的有效期也将相应顺延。年卡持卡人可在上海迪士尼度假区官方App和官方微信迪士尼年卡小程序查看更新的年卡有效期。

上海迪士尼乐园于2022年3月21日起暂时关闭之后，我们也将视情况可能继续对年卡有效期进行调整，并将及时与年卡用户沟通。

仍有问题或需要联系我们？

游客可以联系上海迪士尼度假区预订服务中心：400-180-0000（中国内地）或+86-21-3158-0000（其他国家/地区）进行咨询。如遇服务中心来电游客较多而导致等候时间较长，您也可以发送邮件至 [e-mail]，留下您的电话号码等联系方式，我们将尽快处理您的邮件。

感谢您的理解！

*根据上海迪士尼乐园现行的客流管理政策，如在基于政府指导的最大承载量要求下遇“大客流日”，且务必采取相关限流措施时，所有持非指定日票的游客，包括此次门票延期的游客，可能无法于当日入园。上海迪士尼乐园对此将及时对外发布相关信息。

Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park will be temporarily closed from Monday, March 21, 2022. We will continue to monitor the pandemic situation and consult local authorities, and will notify guests as soon as we have a confirmed date to resume operations.

We apologize for the inconvenience and will provide refund or exchange for all guests impacted during this period.

Thank you for your understanding and cooperation! We look forward to seeing you soon!

Shanghai Disney Resort

March 20, 2022

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Ticket Refund and Exchanges 

For Park Tickets from March 21, 2022 

Guests with tickets to visit Shanghai Disneyland on and/or from March 21, 2022 may choose to visit the park on any other day within the next six months from the validity date of the ticket after our reopening (for example, by September 21, 2022 inclusive with respect to park tickets for March 21, 2022). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required* (All guests will still need to register their visitation prior to entering the park). For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.  

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. 

For Other Resort Products and Services 

For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on and/or from March 21, 2022 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund. 

The two resort hotels at Shanghai Disney Resort continue to operate as normal at this stage, but we do understand if you wish to change your plans. For guests who have booked resort hotels for the night of March 21 and/or onwards, 2022, you can contact the original purchase channel for enquiries. 

For Shanghai Disneyland Annual Pass holders

In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022 has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022 will also be extended.  The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.

With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders. 

Still Have Questions or Need to Contact Us? 

Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or [phone] (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to [e-mail] and leave your contact information, and we will process your email asap. 

Thank you for your understanding! 

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.