Get Your Number Back If You Lose Your Phone. SO EASY.

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Nowadays, a lot of things are so Inconvenient or impossible without a mobile phone. Everything is connected to your phone—phone number. Mobile pay, bank cards, emails, logins for apps, everything.  Phone numbers have become another form of ID number. So when we lose our phone, the biggest concern is not the phone itself, it’s how much trouble it’s going to cause if I’m changing my phone numbers. 

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A friend of mine, Mary, had just lost her phone. We spent the whole day looking for it but didn’t have a clue. So what we could do was just to get a SIM card and new phone to “start over.”

Her SIM card was with China mobile so we went to the nearest store. 

And here is the conversation we had with the staff.

Staff

Hello! How can I help you?

Mary

I lost my phone. Can I get a Sim card?

Staff

Sure, do you have your passport with you?

Mary

Yes.

Staff

Would you give me your passport please?

Mary

Sure.

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Do you want new phone number or do you want to get the old one back?

Mary

I would love to have my phone number back.

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Please tell me your phone number.

Mary

135XXXXXXXX

Staff

Would you please look at the camera here for a Face scan?

Staff

Would you please sign your full name as your passport on the screen?

Staff

The total cost is 2 RMB. Here is your passport. 

Mary

That’s it?

Staff

yes. Is there anything else I can help you with?

Mary

No, thank you so much.

Staff

Have a good day.

Bang! Done! Quick and simple. And as far as I’m concerned, China Unicom and China Telecom require the same process to get your SIM card back. So no worries!!

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