【外贸技巧】不同状态下订单，询盘回复的方式和技巧
不同状态下订单，询盘回复的方式和技巧
一：各种订单情况回复一：未付款、询盘、回复
这一环节是卖家第一次接触买家，需要主动出击，当买家下单后卖家应及时主动与买家联系，并告知请付款以及时查看库存备货，尽快发货。下面请看举例：
Dear Customer,
we have got your order of..... The radiator you order is one of the best selling products from my company and it is made of high quality Aluminum. But the order seems unpaid. If there’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks
Best Regards
XiaoA
二：已付款订单的回复
主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。请看举例：
Dear Customer,
I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks
waiting hear from you soon.
Best Regards
XiaoA
三：发货后的回复:
从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。
A、告诉买家订单详情
Dear Customer，
The item you order is already shipped and the tracking number is XXXXX
The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon.
Thanks for your support and understanding.
B、询问是否收到货物
Dear customer,
EMS tracking information(EMS网站查询)
This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.
Thanks
XiaoA
四：客户投诉产品质量有问题
Dear customer,
I received the radiator but I can’t sell them because the box was ripped up if you can’t secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Best Regards
XiaoA
五：订单完成
Dear customer,
I am very happy to see that you have received the items.
Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
XiaoA
六：提醒买家给自己留评价,这是在交易结束后很重要的一个环节
Hi there,
Thanks for your continuous support to our company, and we are improving ourselves from service, quality, sourcing and so on.
It would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .
Best wishes
XiaoA
七：折扣
Dear Customer,
Thanks for your message.
Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time.
Please feel free to contact us if you have any further question.
Thanks & Best regards!
XiaoA
八：常见问题回复
A、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi there,
As Christmas is coming, we found radiator has a large potential market. Many customers bought them for resale on Gasgoo or in their retail store because it's a high profit margin product. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.
Regards
XiaoA
B、货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
Hi there,
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help with, Please feel free to contact us.
Thanks.
Regards
XiaoA
C、改完价格再次催款,很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下：
Hi there,
We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.
IF any further questions, please feel free to contact us.
Regards
XiaoA
D、大量订购询问价格,大量订单询盘买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.
Regards
XiaoA
E、海关问题，某些国家海关由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会
Hi there,
According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for you. I am looking forward to your reply.Thanks
Regards
XiaoA
F、家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。
Hi,
we did send the package out on 2011-10-16,I think there must be some issues with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via TNT .
I apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don’t hesitate to tell me.
Regards
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