其他
电话开发篇 | 你知道怎么给国外客户打电话吗？
外贸营销俱乐部 万人群
尊享外贸营销技巧，干货等！
采购需求联系方式获取请直接前往图熙 服务号：
▼ Not yet, we just start to discuss this issue. 还没有，我们才开始谈这个问题。
▼ Yes, we already signed a contract for this. 是的，我们已经就此签了份合同。
▼ Almost done, excluding some detail in shipping. 几乎定下来了，除了一些运输上的细节。○ This is the price list, but it serves as a guide line only. Is there anything you are particularly interested in? 这是价格表，但只供参考。是否有你们特别感兴趣的商品呢？● Yes, it is. But the prices of some items are much higher than usual. 确实有我们感兴趣的商品，只是其中有几项的价格比平常高出许多。
● Sure it is. We can find out most of the commodities we need to purchase. 当然，我们需要采购的大部分商品都在上面。
● Sorry, the type of the machine is not what we want. 很抱歉，机器型号与我们需要的不符。
☆ Do you have specific request for packing? Here are the samples of packing available now, you may have a look. 你们对包装有上面特别要求吗？这是我们目前用的包装样品，你可以看一下。
★ It’s pretty good. We like it very much. 你们提供的包装样品很好，我们非常喜欢。
★Can you change the color of the wrapping paper to a bright one? 包装纸的颜色能不能换成亮点的？
★ We need thicker packing papers since the goods are easily to be broken. 我们需要稍微厚一点的包装纸，因为这些产品很容易破碎。
A: Hello, John. Please invite all our clients to the conference next week.
B: How should I get their contact info?
A: Get the clients' contact info from my Rolodex.
B: Where should I put them up?
A: How about the Holiday Inn?
B: The clients like the Shangri-la Hotel more.
A: Well, the client is always right.
B: What else would I prepare, Sir?
A: Please print out the meeting agenda for me to look over.
B: Certainly.
A: And make sure to return my Rolodex to my desk when you are done with it.
B: Of course. I'm on it.A: 嗨，约翰，请你邀请我们所有的客户参加下周的会议。
B: 我怎样才能知道他们的联系方法呢？
A: 从我的客户联系单中找他们的联系方法。
B: 让客户在哪里住宿呢？
A: 假日酒店怎么样？
B: 客户更喜欢香格里拉酒店。
A: 好吧，客户永远是正确的。
B: 还有什么要我准备的，先生？
A: 打印一份会议的议程表给我看看。
B: 好的。
A: 你用完客户联系单之后，把它放回到我的桌上。
B: 当然，我会这么做的。
A: Susan, can you tell me in a nutshell what the retail market is like in China?
B: Well, as per capital income goes up and up, the growth sector seems to be in the high-end.
A: Retail is going upscale here? China is certainly growing more quickly than I had imagined.
B: Yes. Things certainly have changed since I was a boy. We've developed very quickly.
A: Do you think the trend will continue?
B: I don't see why not. We do have some problems, but we are still willing to work hard and wages aren't too high at this point.
A: Everything I've seen so far is very impressive. Very impressive indeed.A: 苏珊，你可以简单地告诉我中国零售市场的现况吗？
B: 哦，由于每人的平均收入不断地提高，市场的发展领域似乎偏向于高价位商品。
A: 此地的零售进入高价位了？中国的发展比我想象得快多了。
B: 没错，现在的中国和我小时候完全不一样了，这里发展得很快。
A: 你想这种趋势还会维持下去吗？
B: 我不觉得有什么不行！虽然是有一些问题，但我们仍愿意勤奋工作，而且现阶段工资仍不算太高。
A: 到目前为止，我所看到的一切都令我印象深刻，的确十分深刻。
A: Jane, the meeting is scheduled from 1:00 this afternoon. Have you made the necessary arrangements?
B: Yes, Mr. Miller. We'll use the conference room on the third floor for the meeting.
A: That's right. The meeting is very important. Where shall the guests be received before the meeting begins?
B: In the dining room. It's spacious there.
A: We'll have several foreign guests to attend the meeting.
B: I've arranged for an interpreter to be present. But it is said these foreigners could speak English.
A: Really? I'll also try to speak slowly. How would you arrange the guests' seats, Jane?
B: We've prepared name cards to be put on the conference table for guests to sit by. What time would you like refreshments served, Mr. Miller?
A: Well, after my report, there'll be an interval for rest and refreshments.
B: All right, I see.A: 简，我们计划在下午一点钟开会，你都安排好了吗？
B: 安排好了，米勒先生。我们将使用三楼的会议室开会。
A: 很好，这个会议很重要。开会前我们在哪里接待来宾？
B: 在餐厅吧，那里比较宽敞。
A: 我们还有几位外宾来参加会议。
B: 我已经安排了一位口译员，不过我听说这些外宾都会讲英语。
A: 是吗？不过，我还是会讲慢一点，你怎么安排来宾就做呢，简？
B: 我们已经准备了姓名卡片放在会议桌上，让来宾按此就座。您希望在什么时候供应点心，米勒先生？
A: 哦，就在我做完报告后的休息时间供应吧。
B: 好的，我明白了
▲ What about the price? 对价钱有何看法？▼ The price you provided is much higher than market price. 你们提供的价格远远高于市场价格。▼ The price is quite fair. We'll think it over. 价格还算公道，我们会认真考虑的。▼ We'll inform you through discussing with our manager. 我们与经理讨论后将通知贵方。▼ Your price is higher than those we got from elsewhere. 你们的价格比我们从别处得到的要高。◇ How do you like the goods dispatched, by railway or by sea? 你方将怎样发送货物，铁路还是海运？◆ By sea, please. Because of the high cost of railway transporation, we prefer sea transporation. 请海运发货，铁路运输费太高，我们愿意走海运。◆ We'd like to deliver these goods by railway. 我们希望通过铁路来运送这些货物。◆ By air will be preferable. Since we are eager to use the products. 空运最为优越。因为我们给予实用这些产品。
○ Is there much of a difference in price? 价钱也有很大的区别吧？● Yes, the economy model is about 30% less. 是的，经济型的大约便宜30%。● No, the prices are almost the same. 没有，价格基本上都一样。● Yes, but we can discuss the prices of some items. 是的，但我们可以讨论其中几项商品的价格。● Yes, the price of the blue one is much higher than that of the gray one. 是的，蓝颜色的那个比灰白色的贵很多。
B: It’s $ 120 per yard, including a 5% discount.
A: That’s much higher than I expected. Can you come down a bit?
B: But if you placed a larger order, we would increase the discount to 10%.
A: Supposing we agreed to your price, what payment terms could you offer us?
B: Maybe we would consider a longer credit period.
A: That would be nice. Let’s call it a deal.A: 我方对贵方的真丝面料很感兴趣，但我在考虑价格问题。不知道贵方要出什么价格呢？
B: 真丝每码120美元，其中包括5%的折扣。
A: 价格比我想象中药高得多。能否降低一点呢？
B: 但如果你们订的再多一点的话，我方愿将折扣提到10%。
A: 那假如我们接受贵方的价格，你方能提供什么付款条件呢？
B: 也许我们会考虑延长信用期。
A: 那太好了。就这么定了。重点讲解：1. be interested in 对...... 感兴趣例句：I think you may be interested in our new product.
我想贵公司可能会对敝公司的新产品感兴趣。2. credit period 信用期限，即贸易合同约定的支付期限3. call it a deal 就这么定了例句:All right, 135 dollars. Let's call it a deal.
好吧，135美元，成交了。
相关延伸:call it a day 今天到此为止, 暂停止
call it a deal 一言为定
call it a go 就这样决定, 一言为定
价格谈判(3)Discount 折扣
A: We can offer you 5% discount.
B: Your price is rather out of line, much higher than we expected. We can’t buy with your offer.
A: Well, what do you suggest then? How about 8%?
B: When we say your prices are much too high, we don’t mean they are higher only by 2 or 3 percent. If we are to place an order with you, I think a discount of about 15% would be sufficient.
A: What? You want to drive me bankrupt! You can’t expect us to make such a large reduction.
B: There’s no point in making a counter offer because the gap is too great.
A: How about 10%? This price is already a little tight, our profit margin is not that large.
B: OK. I can settle for that.
重点讲解：
1. sufficient 足够的，充分的
2. bankrupt 破产者，破产
3. counter 相反，起抵消作用的事物A: 我方可以给贵方5%的折扣。
B: 贵公司的价格与行情不符，比我方所预料的要高得多。我们不能接受这一价格。
A: 嗯，那你想减少多少？8%的折扣怎么样？
B: 我们说你们的价格太高，并不是说仅仅高出2%或3%。如果我们要向你们订货，我认为大约15%的折扣倒还差不多。
A: 什么？你想让我们公司破产吗？我们不可能打这么低的折扣。
B: 由于相差太悬殊，讨价还价也没有什么意义。
A: 10%怎么样？这个价格已经有点勉强了，我们的利润没有那么高的。
B: 好吧，成交。
价格谈判(4)Reasonable prices 合理价位
A: We're thinking of ordering fifty refrigerator. But there's one problem.
B: What's that? I thought our negotiation went very well.
A: The only problem is the price. It's not possible for us to make any sales at this price.
B: $ 1500 is almost the lowest price we can offer.
A: I'm afraid I can't agree with you there. Your price is much higher than other companies.
B: You get what you pay for, considering the high quality, our price is very reasonable.
A: I don’t deny that the refrigerator is of top quality. If you could go a little lower, we'll place the order right away.
B: Sorry, I can't give you an immediate answer for this problem, let me make talk to our general manager first.
A: All right, we'll wait for your answer.
重点讲解：
1. refrigerator：电冰箱，我们还可以说fridge。
例句：A refrigerator was then a luxury. 那时候冰箱是种奢侈品。
2. place the order 定购；订购
place an order for sth. with sb. 向某人订购某物
例句：I'd like to place an order for some tea with you. 我想从贵公司订购一些茶叶。A: 我们正在考虑订购50台冰箱，但有个问题。
B: 什么问题啊？我原以为我们的谈判进行得很顺利呢。
A: 唯一的问题就是价格问题。我们无法以这种价格销售。
B: 1500美元大概是我们能出的最低价格。
A: 恐怕我不能同意你们的价格。你方的价格比其他公司的价格高。
B: 一分钱一分货，鉴于产品的高质量，我们的价格非常合理。
A: 我并不否认你们的电冰箱质量上乘。如果你们能降低一点价格，我们马上下订单。
B: 不好意思啊，这个问题我没法立刻给您答复，我得请示一下总经理。
A: 好的，我们等你的答复
合同签订(1)能言善辩
▲ I’m glad that we have finally come to an agreement. 很高兴我们终于达成了协议。▼ The same to me. 我也很高兴。▼ Congratulations on our success. 祝贺我们的成功。▼ Good luck for our cooperation. 祝我们合作愉快。
◇ Can you repeat the terms so that no mistakes are made? 你能否把条款再说一遍，以确保不犯错误？◆ Of course. 当然可以。◆ No problem. 没问题。◆ OK. I’ll print the terms for you. 好的，我会把条款打印出来给您看。◆ Please excuse me for being blunt, but I think we have made sure all the terms. 请恕我直言，我觉得我们已经确定过了。
○ Will you please let us have a list of items that are imported by you? 能否将贵公司的进口商品目录给我们看一下呢？● No problem. I'll send you the list tomorrow. 没问题，我明天就给您发过去。● Of course we will. Would you like us to know which kind of products do you have interest in? 当然可以了。您能告诉我们您对那种产品更感兴趣些吗？●OK. But why not come to our company and have a look at our products? 可以呢。但您为什么不亲自过来看看我们的产品呢？
□ Please quote us for lowest prices for the goods. 请对这一商品报最低价。■ In answer to your inquiry for the price, our reply is as follows. 就贵方价格的询问，我们的答复如下。■ We are pleased to quote you for the goods as follows. 我们就该商品向您报价如下。■ Our price is as following. Of course these quotations are all subject to the fluctuations of the market. 我们的报价如下。当然，这些报价会随着市场的波动而变化。
☏ We would appreciate if you will send us your catalogue together with quotations. 如果贵方能寄来商品目录并报价，我们将不胜感激。☎ We will send you the catalogue of our goods at once, enclosed we hand you a price-current for the goods. 我们会立刻为您寄去商品目录，随函会附上我们的现行价格表。☎ Oh, our fault for not sending you the catalogue in time, we are sending you by this post a catalogue and the quotations for our goods. 哦，没能及时给您寄目录是我们的失误，随信寄去我们的目录及价格表
合同签订(2)Sign a contract 签订合同
A: Can you tell me what the unit price of such carpet is?
B: Of course, here is the catalogue and the price list. You can have a look. We also have many other kinds of carpets.
A: The price seems accecptable for me. But I want to check whether you can supply the carpet now if we order some?
B: Of course we can. We can provide the quantity you ask for.
A: That’s very good. Shall we sign a contract now?
B: No problem. Let’s check the terms of contract.
A: 您能告诉我这种货物的单价是多少吗？
B: 当然可以，这儿是商品目录和价格表，您可以看一下。我们还有很多其他类型的地毯。
A: 价格对于我来说还可以接受。但是我想确认一下，如果我们现在下订单的话，你们可以提供这些地毯的现货吗？
B: 当然可以。我们可以提供任何你们需要的量。
A: 那太好了，我们现在可以签合同吗？
B: 没问题。我们来商量一下合同的条款吧。
合同签订(3)Check term 商定条款A: We’d like to buy 2000 tons of rice from your company. Can you give me an indication of your prices?
B: With pleasure. You’ll find that we have given you the most favorable price in our business.
A: OK, let me have a look. We shall be glad if you will quote us the best discount for cash off your list price for cash for this quantity.
B: Please feel assured that we will give you the best discount we can give.
A: Thank you very much. I also want to know how long it will take to make delivery.
B: Three months. Would you accept delivery spread over a period of time?
A: Yes, we normally do.A: 我们想从贵公司买2000吨大米，可以了解下你们公司的大概价格吗？
B: 我非常愿意给您提供信息。您会发现我们给您提供的是最优惠的价格。
A: 好的，让我看一下。对这样数量大又是现金支付的货物来说，如果贵方能再给些优惠的话我们会很高兴的。
B: 请放心，我们一定会给您提供我们所能给的最大的折扣。
A: 非常感谢。我还想了解一下你们通常要多久才能交货。
B: 三个月。不知你们能否接受在一段时间内分批交货？
A: 是的，我们通常接受。
合同签订(4)Explanation 说明解释
A: I think these patterns are quite good. Can you give me a price indication of these?
B: Of course, it’s my pleasure. We’ll quote you the lowest price prevailing.
A: Thank you very much. If your price is suitable, then we can make further discussion of contract.
B: Here is our price list, our terms are cash within three months of date of delivery, if you can pay it within one month, we’ll give you a discount of 10%.
A: Very good. How many goods do you have?
B: Can you tell me how many goods you intend to order?
A: We want to order 900 dozen.
B: The most we can offer you at present is 600 dozen.A: 我觉得这几个品种的花色不错。您能告诉我它们大概的价格吗？
B: 可以，我非常满意。我会给你们报现行的最低价格。
A: 非常感谢。如果价钱合适的话我们就可以就合同内容进行下一步讨论。
B: 这是我们的价目表。我公司的付款条件是交货后三个月内支付现金，如果贵公司能在一个月内付清货款的话，我们还能再给您打九折。
A: 非常好。请问您有多少件这种商品？
B: 您能不能告诉我这种产品你们想订多少？
A: 我们想订900打。
B: 目前我们至多能提供600打。
合同签订(5)Ask for details 询问细节
A: I’ve just visited your showroom. You surely get a lot of fancy bedsheets, I like them very much.
B: I’m glad you like them. They are all made of silk. Here on display are all the most popular and favorite products. What items are you particularly interested in?
A: A20 is very colorful and feels nice. I’d like to start with it. Is it pure silk?
B: Yes, it’s the latest product and is highly recommended because of its fine design and quality. You certainly have an eye for good things.
A: Thank you for saying that. But what’s the unit price?
B: Here is the catalogue and the price list. You can take a look.
A: The price seems acceptable. Can you supply the bedsheets now if we order some?
B: No problem.
A: That’s fine. Then let’s sign a contract.
以上文章来源于外贸营销俱乐部、外贸充电站综合梳理，仅供学习交流，如侵即删~
外贸营销俱乐部旨在帮助外贸人搭建外贸营销生态系统，现已汇聚了300多家各领域服务商，500多家物流商，500多家全国工厂资源，近20个外贸500人社群……
目前145，000+外贸人已关注加入我们
▌声明：以上稿件来源于平台原创或网络转载,若涉及版权,或版权人不愿意在本平台刊载,请与我们联系删除。