[Solutions] to the Most-Asked Questions Asked on Ringy Part One

About us: Ringy provides FREE interpretation for expats in China. Follow Ringy, send Ringy WeChat messages, tell us whatever you need help with. 

Since Ringy started in February, we have received nearly 1000 requests for different kinds of assistance. While we continue to promote Ringy001 as a platform providing free interpretation, over 40% of our users request services and information.

Ringy001 was founded with a mission of helping to make expats life easier in China. Thus we decided to start a column to share all of the solutions we’ve found for our users so far with more people.

The 3 questions we are featuring this week:

1, Where is the closest post office—meaning I need package mail service.

We receive requests asking for the address of a nearby post office quite frequently. We’ve been sifting the info for our users and recently we have received many requests asking help for tracking package status with EMS (China post office package delivery service). Our volunteer interpreters spent hours and hours calling the company only to find the packages of our users left undelivered as the users didn’t answer the calls from EMS.

We realized that our dear expat friends have no idea about how to use “kuaidi” for their package mail needs. The facts is, there are almost 100 companies that provide package mail service in China today. We highly recommend “shunfeng” as they have English speaking customer service and they are well known as being the most professional.

• Solution: Dial 95888 and press＃for English service! There you go!

2, Where do I find a good A yi (maid)? Preferably western trained?

First of all, there is no such thing as a western trained A yi (maid). Finding a suitable maid is a global problem and it’s all about communication and luck! More than 5% of daily requests are cleaning communication related. A “bad” maid can actually be easily transformed into “the perfect maid” if she’s well informed with your expectations. And that’s when Ringy comes in handy! You can always text us to get help for communicating with your maid.

• Solution: If you are looking for a cleaning lady, click here to check out our previous tutorial of how to use a Chinese app to make a cleaning reservation, or try our newly launched personal assistance service by submitting a request form.

  After you’ve found a maid you can try to create a short check list for your maid to follow, this is actually what some of our users did and we highly recommend it! Ringy can help with the translation.

3, Where do I get western grocery? 

You are away from your home country and, after indulging your desire for all sorts of Chinese food, you miss some home flavor. Either it’s the kind of cheese, the kind of milk or the kind of sauce… 

• Solution: There should be an “Ole” or “International” in most of the big cities, they are known to be imported chain grocery shops. You can ask Ringy for help to see if there is one in or near your city. Or, you can always try Nogogo Online Grocery @, they can arrange delivery to almost anywhere in China.

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