国际组织实习 | U.N.Office of Information and Communication Technology

职位描述

Org. Setting and Reporting

This position is located in the Department of Management, Office of Information and Communications Technology, Global Services Division (DM/OICT/GSD). The incumbent will report to the Head of Business Relationship Management Section.

Responsibilities

Within delegated authority and depending on location, the Associate Information Systems Officer may be responsible for the following duties:

• Participates in preparing user requirements and other technical specifications.

• Assists in the design, development and installation of information systems.

• Undertakes analysis of well-defined modules within the system, develop enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g., to meet individual user requirements).

• Undertakes rigorous testing and proving of applications software.

• Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc.

• Participates in developing and maintaining Information Systems project plans, schedules, and budgets. Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables.

• Writes and develops programs to interface with existing systems.

• Ensures data security and integrity.

• Participates in developing disaster recovery plans.

• Prepares, updates and maintains system’s documentation and related technical/procedural manuals.

• Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria.

• Assists in the set-up and monitoring of software performance measures.

• Participates in Helpdesk support services.

• Participates in facilitating communications between OICT and its clients for good client relations and be responsible for small to medium client accounts.

• Assists in the development of Service Level Agreements (SLAs) between the client and OICT, for either specific IT services or general technology support, including any charge back mechanisms.

• Advises users on the most suitable hardware and software for different tasks; maintains and enhances software.

• Drafts training materials and conducts training sessions and demonstrations of systems for users.

• Participates with senior staff in assessing and testing new technology.

• Performs ad hoc duties as required.

• May provide guidance to new/junior staff.

Competencies

• Professionalism: Knowledge of at least two programming languages, basic systems analysis and design techniques, testing, debugging, and documentation standards, database design, storage and internal systems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

An advanced university degree (Master's degree or equivalent degree) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

A first-level university degree and no experience will be accepted for candidates who have passed the Young Professionals Programme Examination(YPP)/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P).

Work Experience

A minimum of two years of progressively responsible experience in the planning, design, development, implementation and maintenance of computer information systems or related area is required. Experience in Business Relationship Management is desirable.

No experience is required for candidates who have passed the Young Professionals Programme Examination (YPP)/United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P).

Languages

English and French are the working languages of the UN Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise and a competency-based interview.

Special Notice

Extension of the appointment is subject to Extension of the mandate and/or the availability of the funds.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

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