Shenzhen Airport Named Among 2020's World's Best Airport

On March 1, Airports Council International (ACI) officially released the 2020 global airport service quality (ASQ) award list and Shenzhen Airport made the top of the "Best Airport in the World" list for its class (airports with a passenger throughput of more than 40 million).

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

A total of 348 airports around the world participated in the selection process; which looked at the quality of passenger service. The award is the highest honor that airport operators can obtain.

What makes Shenzhen Airport so great?

Every step of the travel experience is world class.

Self-service and "paperless" travel options available for every step.

Check-in

Domestic self-service check-has exceeded 80%

Security check

Domestic security inspection channels have self-service security inspection verification

Baggage

Nearly 50% of domestic passengers departing from Shenzhen Airport use the self-service baggage check-in service

Excellent Service

Whole process caring service

Baggage ambassador

service with a smile

Gourmet shops, luxury brands, business environment.

Newly introduced more than 20 well-known brands and catering businesses, becoming the first airport in South China with the most brands.

World class passenger waiting areas.

Comfortable

rest area

Innovation

Enjoy

Waiting space

Caring

flagship

Infant room

For the complete list of airports awarded, visit the ACI website at: https://aci.aero/news/2021/03/01/worlds-best-airports-for-customer-experience-revealed/

Sources:

• https://aci.aero/news/2021/03/01/worlds-best-airports-for-customer-experience-revealed/

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