我给《纽约客》写了封反馈邮件
前些天订阅《纽约客》，体验非常不爽，于是就写了封反馈邮件。有一些词汇和表达作了加粗，读者可能会有兴趣去体会和学习。
To whom it may concern:
I am writing to share some feedback on The New Yorker subscription experience.
A long-time The New Yorker reader, I decided to become a paying subscriber. Yet the subscription experience proves to be unworthy of the brand and caliber for which The New Yorker is known.
After creating a The New Yorker account and paying the subscription fee I was asked to link my subscription, which seems completely unnecessary. As this is normally automatically done, users are spared the trouble. Worse, as I tried to link my subscription with the account number found in the confirmation email, a pop-up message howled, "Your account could not be found." I was completely dumbfounded.
Apart from the website linking hassle, I had similarly awful experience with both The New Yorker Magazine and The New Yorker Today apps. I could not log in the former at all (I am positive both the log-in info and password are correct), and the latter also requires a senseless linking.
Also, on the subscription page, no information about the post-introductory offer is given, and I had to Google "The New Yorker subscription deals" to access the most relevant info.
I have been a long-time The Economist subscriber. By contrast, its subscription is surprisingly simple and smooth. Small wonder that its app has a 5-star rating, with 2300 + users willing to take the trouble to review it.
The New Yorker has been widely admired for its superb writing and signature style, yet its failure to clone its print excellence in the digital form fails it. As journalism has gone digital, such failure hurts current subscribers as well as the prospect of turning more readers into paying subscribers. User experience matters.
As a reader who has been entertained and enlightened by The New Yorker, I hope more can be done quickly to ensure better reader experience.
I would appreciate it if you could help me address the issue.
Please let me know if you need further feedback.
Yours,
Justin Q. Meng
在使用英文服务的时候（比如订阅读物、网上购物、预订酒店等）遇到问题可以试着通过写邮件来反馈和解决问题。这种邮件看起来简单，但要用自己掌握的英文做到能清晰描述和解释现象和问题，澄清问题和诉求真正做起来可能也会有挑战。不过练习多了，这种邮件就轻车熟路了。更好的是，写这种邮件没有什么压力，可以看作是一个非常纯粹的练习写作和表达的机会。
你有没有写过类似的邮件呢？写作中遇到过什么问题呢？欢迎在评论区分享。
题图：The New Yorker logo.
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